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Performance Issue: iOS and Office 365 Email

Last Updated:
2017-09-27 08:21:15
Event:
2017-09-20 09:26:00
Status:
Closed
Brief Description:
If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Apple released a patch that fixes the iOS 11 email issue. To resolve the problem, update your iPhone or iPad to iOS 11.0.1. For more information, see https://support.apple.com/en-us/HT208136
Services Affected:
Email and Calendar
Subsites Affected:
Faculty/Staff Email (Office 365)
Full Description:
If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at:

https://support.apple.com/en-us/HT208136

https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i

http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/

If you have not yet updated, you may want to consider waiting until the problem has been fixed.



Timeline of Changes

Description Current Status Date Time
If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at: https://support.apple.com/en-us/HT208136 https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/ If you have not yet updated, you may want to consider waiting until the problem has been fixed. Apple released a patch that fixes the iOS 11 email issue. To resolve the problem, update your iPhone or iPad to iOS 11.0.1. For more information, see https://support.apple.com/en-us/HT208136 2017-09-27 08:21:15
If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at: https://support.apple.com/en-us/HT208136 https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/ If you have not yet updated, you may want to consider waiting until the problem has been fixed. Apple and Microsoft are working on the issue. 2017-09-21 10:32:47
If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at: https://support.apple.com/en-us/HT208136 https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/ If you have not yet updated, you may want to consider waiting until the problem has been fixed. Apple and Microsoft are working on the issue. 2017-09-20 09:28:41