Performance Issue: iOS and Office 365 Email
Last Updated:
2017-09-27 12:21:15
Event:
2017-09-20 13:26:00
Status:
Closed
Brief Description:
If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
Apple released a patch that fixes the iOS 11 email issue. To resolve the problem, update your iPhone or iPad to iOS 11.0.1. For more information, see https://support.apple.com/en-us/HT208136
Services Affected:
Email and Calendar
Subsites Affected:
GuestIDs
Full Description:
If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at:
https://support.apple.com/en-us/HT208136
https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i
http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/
If you have not yet updated, you may want to consider waiting until the problem has been fixed.
https://support.apple.com/en-us/HT208136
https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i
http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/
If you have not yet updated, you may want to consider waiting until the problem has been fixed.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at: https://support.apple.com/en-us/HT208136 https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/ If you have not yet updated, you may want to consider waiting until the problem has been fixed. | Apple released a patch that fixes the iOS 11 email issue. To resolve the problem, update your iPhone or iPad to iOS 11.0.1. For more information, see https://support.apple.com/en-us/HT208136 | 2017-09-27 | 12:21:15 |
| If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at: https://support.apple.com/en-us/HT208136 https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/ If you have not yet updated, you may want to consider waiting until the problem has been fixed. | Apple and Microsoft are working on the issue. | 2017-09-21 | 14:32:47 |
| If you have updated to iOS 11 (on iPhone or iPad) and are experiencing problems sending or receiving mail, you are encountering a known issue that both Apple and Microsoft are aware of. Their information about the issue is available at: https://support.apple.com/en-us/HT208136 https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i http://www.essential.exchange/2017/09/18/ios-11-about-to-release-things-to-be-aware-of/ If you have not yet updated, you may want to consider waiting until the problem has been fixed. | Apple and Microsoft are working on the issue. | 2017-09-20 | 13:28:41 |