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Performance Issue: East campus network outages

Last Updated:
2017-09-12 14:46:18
Event:
2017-09-08 11:10:00
Status:
Closed
Brief Description:
Networking is unavailable for some buildings in the Palm Road area.
User Impact:
No network service to Gutterman Lab and Love Labs, and Muncher Lab.
Workaround:
There is no workaround for this issue
Current Status:
Service was restored yesterday via temporary connection to all remaining places experiencing the outage. Work toward a permanent fix is underway.
Services Affected:
Network Service
Subsites Affected:
Wi-Fi Network Service (eduroam
Wired Network (Faculty and Staff)
Full Description:
Networking is unavailable for some buildings in the Palm Road area due to damage to the fiber cable.



Timeline of Changes

Description Current Status Date Time
Networking is unavailable for some buildings in the Palm Road area due to damage to the fiber cable. Service was restored yesterday via temporary connection to all remaining places experiencing the outage. Work toward a permanent fix is underway. 2017-09-12 14:46:18
Networking is unavailable for some buildings in the Palm Road area due to damage to the fiber cable. A temporary fiber path is being installed which is expected to restore service to areas still affected by the issue. The goal is for the temporary path to be in place and providing service by this evening. 2017-09-11 13:13:09
Networking is unavailable for some buildings in the Palm Road area due to damage to the fiber cable. The state pump house and four greenhouses remain without network service. To manage water supply, IPP has authorized round-the-clock manual water management. Cornell network engineers are working with a contractor to restore fiber network connectivity. 2017-09-11 10:39:27
Some buildings Switches in the Palm Road area are currently down due to possible fiber cut. At this time, wired and wireless network service has been restored to all facilities except Guterman Lab, Love Lab, Muenscher Lab, and Leland Lab. CIT is working with IPP and EHS regarding facilities facing extended outages. 2017-09-08 16:40:02
Some buildings Switches in the Palm Road area are currently down due to possible fiber cut. CIT engineers are continuing work to restore network service. Most buildings are expected to be on-line by 5:00 p.m. today. Facilities in outlying areas, such as Gutterman Lab and Love Labs, and Muncher Lab may be without service through the weekend. 2017-09-08 15:42:16
Some buildings Switches in the Palm Road area are currently down due to possible fiber cut. CIT is taking steps to temporarily restore service while infrastructure engineers work to repair cut fiber optics. Estimate time to recovery is 5:00 PM. 2017-09-08 14:35:15
Some buildings Switches in the Palm Road area are currently down due to possible fiber cut. CIT technicians are in the process of locating the underground cable cut causing this outage. No estimated time for repair. 2017-09-08 13:32:21
Some buildings Switches in the Palm Road area are currently down due to possible fiber cut. The following buildings are affected: EH&S Teaching Dairy Barn Animal Health Diagnostic Center Library Annex Guterman Bioclimatic Lab Leland Lab Vet Education Center (VEC) Plantation Arboretum Center Vet Annex West Large Animal Isolation Library Annex Library Storage Wire Center MS&O Sheet Metal/Mason Shop Campus Store Warehouse Love Lab Muenscher Lab Carpenter Paint Shop Poultry Virus Building Mail Center CIT is currently investigating the cause of the outage. 2017-09-08 12:20:53
Some buildings Switches in the Palm Road area are currently down. CIT is investigating a possible fiber cut. 2017-09-08 11:51:38