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Performance Issue: Kaltura/Video On Demand: Editing Metadata Disrupts Uploads

Last Updated:
2017-09-05 12:25:49
Event:
2017-08-28 12:24:00
Status:
Closed
Brief Description:
Editing metadata associated with a video in the process of being uploaded to Kaltura/Video On Demand will interrupt the upload and prevent it from completing. Edits to the information can made without causing an issue once the upload has completed.
User Impact:
Editing metadata interrupts uploads.
Workaround:
Wait until the upload completes, then edit the information.
Current Status:
Kaltura has confirmed that this issue was a transitory event and is resolved.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
Attempting to edit metadata (description or other fields) associated with a video that is in the process of being uploaded to Kaltura/Video On Demand will interrupt the upload and prevent it from completing. Edits to the information can made without causing an issue once the upload has completed. The problem has been reported to Kaltura.



Timeline of Changes

Description Current Status Date Time
Attempting to edit metadata (description or other fields) associated with a video that is in the process of being uploaded to Kaltura/Video On Demand will interrupt the upload and prevent it from completing. Edits to the information can made without causing an issue once the upload has completed. The problem has been reported to Kaltura. Kaltura has confirmed that this issue was a transitory event and is resolved. 2017-09-05 12:25:49
Attempting to edit metadata (description or other fields) associated with a video that is in the process of being uploaded to Kaltura/Video On Demand will interrupt the upload and prevent it from completing. Edits to the information can made without causing an issue once the upload has completed. The problem has been reported to Kaltura. This issue is tentatively believed to be resolved, pending confirmation from the vendor. 2017-08-28 12:56:17
Attempting to edit metadata (description or other fields) associated with a video that is in the process of being uploaded to Kaltura/Video On Demand will interrupt the upload and prevent it from completing. Edits to the information can made without causing an issue once the upload has completed. The problem has been reported to Kaltura. Kaltura engineers are investigating. 2017-08-28 12:27:58