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Performance Issue: Some users are unable to access Kronos full version

Last Updated:
2017-08-14 14:08:26
Event:
2017-08-14 10:03:00
Status:
Closed
Brief Description:
We have received reports that some users are unable to access the full version of Kronos.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
The Kronos certificate issue has been resolved. We believe the root cause was the access to the Comodo certificate authority service.
Services Affected:
Time Collection
Subsites Affected:
Kronos
Full Description:
We have received reports that some users are unable to access the full version of Kronos. The issue is not affecting all users.



Timeline of Changes

Description Current Status Date Time
We have received reports that some users are unable to access the full version of Kronos. The issue is not affecting all users. The Kronos certificate issue has been resolved. We believe the root cause was the access to the Comodo certificate authority service. 2017-08-14 14:08:26
We have received reports that some users are unable to access the full version of Kronos. The issue is not affecting all users. The Kronos issue has been identified as a problem with certificate authority through Comodo. Comodo reports that the issue is under control. We do not expect any further problems accessing Kronos. If you experience any further issues with Kronos access, please contact the IT Service Desk 607-255-5500. 2017-08-14 13:16:37
We have received reports that some users are unable to access the full version of Kronos. The issue is not affecting all users. CIT Technical Support Staff are currently working to resolve the issue. 2017-08-14 10:06:15