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Unplanned Outage: Mediasite Unavailable

Last Updated:
2017-08-12 19:25:59
Event:
2017-08-12 06:00:00
Status:
Closed
Brief Description:
On Saturday, August 12 at approximately 6am EDT, Mediasite Video Cloud services experienced a technical issue that has caused a persistent outage. The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud.
User Impact:
Sites hosted in the Mediasite Video Cloud are not accessible and playback is unavailable.
Workaround:
There is no workaround for this issue
Current Status:
Sonic Foundry has announced and testing has confirmed that Mediasite service has been restored.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Mediasite
Full Description:
On Saturday, August 12 at approximately 6am EDT, the Mediasite Video Cloud services serving primarily North America customers experienced a technical issue that has caused a persistent outage. The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable. All Mediasite versions are impacted.



Timeline of Changes

Description Current Status Date Time
On Saturday, August 12 at approximately 6am EDT, the Mediasite Video Cloud services serving primarily North America customers experienced a technical issue that has caused a persistent outage. The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable. All Mediasite versions are impacted. Sonic Foundry has announced and testing has confirmed that Mediasite service has been restored. 2017-08-12 19:25:59
On Saturday, August 12 at approximately 6am EDT, the Mediasite Video Cloud services serving primarily North America customers experienced a technical issue that has caused a persistent outage. The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable. All Mediasite versions are impacted. Sonic Foundry engineers are working with their vendors to restore service. Their System Status page is https://support.sonicfoundry.com/hosting/status . 2017-08-12 15:41:45