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Performance Issue: E-list Delays

Last Updated:
2017-07-31 11:40:24
Event:
2017-07-31 06:45:00
Status:
Closed
Brief Description:
The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays.
User Impact:
Delays in delivery of e-list email.
Workaround:
There is no workaround for this issue
Current Status:
The problem has been resolved and as of 11:25am all pending e-list email has been delivered. The main e-list server is caught up and back in normal operation.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays.



Timeline of Changes

Description Current Status Date Time
The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays. The problem has been resolved and as of 11:25am all pending e-list email has been delivered. The main e-list server is caught up and back in normal operation. 2017-07-31 11:39:37
The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays. Cornell engineers are continuing to work on the problem. 2017-07-31 10:37:13
The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays. Cornell engineers are working on the problem. 2017-07-31 09:47:29