Performance Issue: E-list Delays
Last Updated:
2017-07-31 15:40:24
Event:
2017-07-31 10:45:00
Status:
Closed
Brief Description:
The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays.
User Impact:
Delays in delivery of e-list email.
Workaround:
There is no workaround for this issue
Current Status:
The problem has been resolved and as of 11:25am all pending e-list email has been delivered. The main e-list server is caught up and back in normal operation.
Services Affected:
Bulk Email
Subsites Affected:
Email for Faculty and Staff
Full Description:
The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays. | The problem has been resolved and as of 11:25am all pending e-list email has been delivered. The main e-list server is caught up and back in normal operation. | 2017-07-31 | 15:39:37 |
| The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays. | Cornell engineers are continuing to work on the problem. | 2017-07-31 | 14:37:13 |
| The main e-list (Lyris) server started having issues at 6:45am July 31, 2017. The web interface was restored about 8:45am. E-list email is still encountering delays. | Cornell engineers are working on the problem. | 2017-07-31 | 13:47:29 |