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Scheduled Service Change: Remedy System Maintenance for DB Index De-fragmentation

Event:
2017-07-22 00:00:00
Expected Duration:
2017-07-22 04:00:00
Status:
Closed
Brief Description:
On Saturday July 22nd, from 12:00 AM ET to 4:00 AM ET the vendor is going to execute a de-frag of the database indexes.
User Impact:
Users will not be able to access Remedy OnDemand, MyIT, and SmartIT during this maintenance.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
The Remedy OnDemand service will be unavailable for maintenance on Saturday July 22nd, from 12:00 AM ET to 4:00 AM ET. Users will not be able to access Remedy OnDemand, MyIT, and SmartIT during this maintenance. Please contact remedy-service@cornell.edu with any questions.

Thank you,

The Remedy Support Team
CIT TDX ID:
CRQ000001019411



Timeline of Changes

Description Current Status Date Time
The Remedy OnDemand service will be unavailable for maintenance on Saturday July 22nd, from 12:00 AM ET to 4:00 AM ET. Users will not be able to access Remedy OnDemand, MyIT, and SmartIT during this maintenance. Please contact remedy-service@cornell.edu with any questions. Thank you, The Remedy Support Team 2017-07-21 08:53:48