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Scheduled Service Change: Remedy System Maintenance for DB Index De-fragmentation

Event:
2017-07-22 00:00:00
Expected Duration:
2017-07-22 04:00:00
Status:
Closed
Brief Description:
On Saturday July 22nd, from 12:00 AM ET to 4:00 AM ET the vendor is going to execute a de-frag of the database indexes.
User Impact:
Users will not be able to access Remedy OnDemand, MyIT, and SmartIT during this maintenance.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy
Full Description:
The Remedy OnDemand service will be unavailable for maintenance on Saturday July 22nd, from 12:00 AM ET to 4:00 AM ET. Users will not be able to access Remedy OnDemand, MyIT, and SmartIT during this maintenance. Please contact remedy-service@cornell.edu with any questions.

Thank you,

The Remedy Support Team



Timeline of Changes

Description Current Status Date Time
The Remedy OnDemand service will be unavailable for maintenance on Saturday July 22nd, from 12:00 AM ET to 4:00 AM ET. Users will not be able to access Remedy OnDemand, MyIT, and SmartIT during this maintenance. Please contact remedy-service@cornell.edu with any questions. Thank you, The Remedy Support Team 2017-07-21 08:53:48