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Performance Issue: Kaltura and Video on Demand Service

Last Updated:
2017-07-11 23:18:23
Event:
2017-06-30 15:30:00
Status:
Closed
Brief Description:
There appears to be an issue with Cornell’s Kaltura and Video on Demand Services that is causing a significant slow-down of transfer rates when using download and some upload features from within the Cornell network.
User Impact:
Slow transfer rates for download or some upload features for Kaltura and Video on Demand when working inside the Cornell network.
Workaround:
There is no workaround for this issue
Current Status:
Cornell and Kaltura engineers are investigating.
Services Affected:
Video Streaming & Hosting
Subsites Affected:
Video on Demand
Video Platform Service (VPS)
Full Description:
There appears to be an issue with Cornell’s Kaltura and Video on Demand Services that is causing a significant slow-down of transfer rates when using download and some upload features from within the Cornell network. The download or upload ultimately works, but the transfer rates are noticeably slow. This issue appears to only be occurring within the Cornell network. Outside the Cornell network, the transfer speeds appear unaffected.



Timeline of Changes

Description Current Status Date Time
There appears to be an issue with Cornell’s Kaltura and Video on Demand Services that is causing a significant slow-down of transfer rates when using download and some upload features from within the Cornell network. The download or upload ultimately works, but the transfer rates are noticeably slow. This issue appears to only be occurring within the Cornell network. Outside the Cornell network, the transfer speeds appear unaffected. Cornell and Kaltura engineers are investigating. 2017-06-30 15:33:34