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Unplanned Outage: Service Returning: Cornell Websites Unavailable Due to Pantheon Issues

Last Updated:
2017-06-29 10:21:29
Event:
2017-06-29 07:34:00
Status:
Closed
Brief Description:
Cornell websites hosted with Pantheon were unavailable due to issues Pantheon was experiencing. Among sites affected: DFA, Vet College, and many library websites.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
No new issues have been reported with Cornell websites hosted with Pantheon. Anyone who experiences any should contact the IT Service Desk. Pantheon and Cornell engineers are continuing to monitor the service.
Services Affected:
Managed Web Hosting
Subsites Affected:
Web Hosting Services (ColdFusion
Web Support
Full Description:
Cornell websites hosted with Pantheon were unavailable due to infrastructure issues Pantheon was experiencing.

Among the sites affected were DFA, Vet College, and many library websites, and others.

To stay updated with status directly from Pantheon, please see their Operations Status Page:
https://status.pantheon.io



Timeline of Changes

Description Current Status Date Time
Cornell websites hosted with Pantheon were unavailable due to infrastructure issues Pantheon was experiencing. Among the sites affected were DFA, Vet College, and many library websites, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io No new issues have been reported with Cornell websites hosted with Pantheon. Anyone who experiences any should contact the IT Service Desk. Pantheon and Cornell engineers are continuing to monitor the service. 2017-06-29 10:21:29
Cornell websites hosted with Pantheon were unavailable due to infrastructure issues Pantheon was experiencing. Among the sites affected were DFA, Vet College, and many library websites, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io Pantheon has announced on their status page that they consider all systems to be operational. Please contact the IT Service Desk if you encounter issues with a Pantheon-hosted Cornell website. 2017-06-29 09:42:32
Cornell websites hosted with Pantheon were unavailable due to infrastructure issues Pantheon was experiencing. Among the sites affected were DFA, Vet College, and many library websites, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io Pantheon has provided an update that service is restored to the majority of websites. They are continuing to monitor and stabilize the platform. Updates are being posted by the vendor at https://status.pantheon.io 2017-06-29 09:20:12
Cornell websites hosted with Pantheon are currently unavailable due to infrastructure issues Pantheon is experiencing. We will share more information as it becomes available. Among the sites affected are DFA, Vet College, and many library websites, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io For commonly used login links to IT services, see: http://itcornell-poc.cd.cucloud.net/ Pantheon has identified the issue and a fix is being implemented. Service is currently restored to a subset of sites including IT@Cornell and emergency.cornell.edu. However, Pantheon still does not have a ETA for platform-wide resolution. Updates are being posted by the vendor at https://status.pantheon.io 2017-06-29 08:41:31
Cornell websites hosted with Pantheon are currently unavailable due to infrastructure issues Pantheon is experiencing. We will share more information as it becomes available. Among the sites affected are DFA, IT@Cornell, Vet College, emergency.cornell.edu, many library websites, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io For commonly used login links to IT services, see: http://itcornell-poc.cd.cucloud.net/ Pantheon has identified the issue and a fix is being implemented. Service is currently restored to a subset of sites. However, Pantheon still does not have a ETA for platform-wide resolution. Updates are being posted by the vendor at https://status.pantheon.io 2017-06-29 08:28:32
Cornell websites hosted with Pantheon are currently unavailable due to infrastructure issues Pantheon is experiencing. We will share more information as it becomes available. Among the sites affected are DFA, IT@Cornell, Vet College, emergency.cornell.edu, many library websites, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io For commonly used login links to IT services, see: http://itcornell-poc.cd.cucloud.net/ Pantheon engineers are investigating and posting updates at https://status.pantheon.io Individual Cornell University Hospital for Animals websites are still available at http://vet.cornell.edu/hospital/services/Companion/ 2017-06-29 07:57:45
Cornell websites hosted with Pantheon are currently unavailable due to infrastructure issues Pantheon is experiencing. We will share more information as it becomes available. Among the sites affected are DFA, IT@Cornell, Vet College, emergency.cornell.edu, many library websites, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io For commonly used login links to IT services, see: http://itcornell-poc.cd.cucloud.net/ Pantheon engineers are investigating and posting updates at https://status.pantheon.io 2017-06-29 07:50:33
Cornell websites hosted with Pantheon are currently unavailable due to infrastructure issues Pantheon is experiencing. We will share more information as it becomes available. Among the sites affected are DFA, IT@Cornell, Vet College, and others. To stay updated with status directly from Pantheon, please see their Operations Status Page: https://status.pantheon.io For commonly used login links to IT services, see: http://itcornell-poc.cd.cucloud.net/ Pantheon engineers are investigating and posting updates at https://status.pantheon.io 2017-06-29 07:37:41