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Performance: Users having issues syncing email on their Blackberry's

Last Updated:
2010-08-23 00:00:00
Event:
2010-08-23 00:00:00
Status:
Closed
Brief Description:
Email Services
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Users have reported issues syncing their email on their Blackberrys. \n\nSystems Administrators are working on the issue. During this time \nusers will not be able to sync their email. \nEstimated time to recovery is unknown.\nThank you for your patience.



Timeline of Changes

Description Current Status Date Time
Blackberry's having issues syncing email Blackberry's having issues syncing email 2010-08-23 00:00:00
Blackberry's unable to sync email. Blackberry's unable to sync email. 2010-08-23 00:00:00
The Blackberry Enterprise Server (BES) encountered an error condition during the weekend that caused some people to be unable to connect. When restarting the service this morning to clear that error, a database error prevented successful startup. That error was rectified about 9:20, and mail appears to be being delivered to Blackberries again. CIT staff are contacting the vendor with the error logs to determine the cause of the initial error. The Blackberry Enterprise Server (BES) encountered an error condition during the weekend that caused some people to be unable to connect. When restarting the service this morning to clear that error, a database error prevented successful startup. That error was rectified about 9:20, and mail appears to be being delivered to Blackberries again. CIT staff are contacting the vendor with the error logs to determine the cause of the initial error. 2010-08-23 00:00:00