Performance Issue: Login for Outlook Web, other apps and services
Last Updated:
2017-06-01 01:18:13
Event:
2017-05-31 12:05:00
Status:
Closed
Brief Description:
A workaround fixed the 5/31 AM issue with logging in to outlook.cornell.edu, other Office 365 apps (including SharePoint Online), Skype for Business, and (for some) Outlook for Windows and Mac. Please report any login problems to the IT Service Desk.
User Impact:
While the issue was happening, users were unable to sign in at outlook.cornell.edu, with a message of "This site can’t be reached. adfs.ad.cornell.edu refused to connect." Issues with full clients like Outlook for Windows and Mac being unable to connect and sync, or Skype for Business being able to connect.
The issue occurred when an attempt was made to connect to Office 365 services, and Microsoft’s authentication servers tried to verify the request is valid. This request could have come either through a web browser, such as for outlook.cornell.edu, or for a full client, like Outlook for Windows or Mac, or the Skype for Business full client. Individuals who were already signed in before the problem started around 8:08am were able to continue to use the services as long as they did not quit the application, log out, or their authentication period did not expire.
Workaround:
If authentication has already occurred, keeping the browser open or the application running should keep individuals logged in for the short term. The issue is only blocking new authentication sessions.
Current Status:
The workaround appears to be providing the expected level of service. Anyone still encountering problems should report them to the IT Service Desk.
Services Affected:
Authentication and Authorization
Subsites Affected:
Shibboleth
Data Center
Full Description:
A workaround fixed the 5/31 AM issue with logging in to outlook.cornell.edu, other Office 365 apps (including SharePoint Online), Skype for Business, and (for some) Outlook for Windows and Mac. Please report any login problems to the IT Service Desk.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| A workaround fixed the 5/31 AM issue with logging in to outlook.cornell.edu, other Office 365 apps (including SharePoint Online), Skype for Business, and (for some) Outlook for Windows and Mac. Please report any login problems to the IT Service Desk. | The workaround appears to be providing the expected level of service. Anyone still encountering problems should report them to the IT Service Desk. | 2017-05-31 | 20:37:07 |
| An issue with logging in is affecting Outlook on the Web (outlook.cornell.edu), other web-based Office 365 apps (including SharePoint Online), Skype for Business, and in some cases, full email clients like Outlook for Windows and Mac that are connecting to Cornell's Office 365 email system. The issue occurs when an attempt is made to connect to Office 365 services, and Microsoft’s authentication servers try to verify the request is valid. This request can come either through a web browser, such as for outlook.cornell.edu, or for a full client, like Outlook for Windows or Mac, or the Skype for Business full client. Individuals who were already signed in before the problem started around 8:08am should be able to continue to use the services as long as they do not quit the application, log out, or their authentication period does not expire. Once this happens, they will not be able to sign in again until the problem is fixed. | The workaround appears to be providing the expected level of service. Anyone still encountering problems should report them to the IT Service Desk. | 2017-05-31 | 15:32:30 |
| An issue with logging in is affecting Outlook on the Web (outlook.cornell.edu), other web-based Office 365 apps (including SharePoint Online), Skype for Business, and in some cases, full email clients like Outlook for Windows and Mac that are connecting to Cornell's Office 365 email system. The issue occurs when an attempt is made to connect to Office 365 services, and Microsoft’s authentication servers try to verify the request is valid. This request can come either through a web browser, such as for outlook.cornell.edu, or for a full client, like Outlook for Windows or Mac, or the Skype for Business full client. Individuals who were already signed in before the problem started around 8:08am should be able to continue to use the services as long as they do not quit the application, log out, or their authentication period does not expire. Once this happens, they will not be able to sign in again until the problem is fixed. | Cornell engineers have put a workaround in place that should provide expected service. Anyone affected by this issue should try again and report any problems to the IT Service Desk. Cornell engineers will continue to work on a permanent solution and monitor the service for problems. | 2017-05-31 | 14:49:53 |
| An issue with logging in is affecting Outlook on the Web (outlook.cornell.edu), other web-based Office 365 apps (including SharePoint Online), Skype for Business, and in some cases, full email clients like Outlook for Windows and Mac that are connecting to Cornell's Office 365 email system. The issue occurs when an attempt is made to connect to Office 365 services, and Microsoft’s authentication servers try to verify the request is valid. This request can come either through a web browser, such as for outlook.cornell.edu, or for a full client, like Outlook for Windows or Mac, or the Skype for Business full client. Individuals who were already signed in before the problem started around 8:08am should be able to continue to use the services as long as they do not quit the application, log out, or their authentication period does not expire. Once this happens, they will not be able to sign in again until the problem is fixed. | Cornell engineers are in contact with Microsoft and are continuing to work to identify a solution. | 2017-05-31 | 14:30:08 |
| An issue with logging in is affecting Outlook on the Web (outlook.cornell.edu), other web-based Office 365 apps (including SharePoint Online), Skype for Business, and in some cases, full email clients like Outlook for Windows and Mac that are connecting to Cornell's Office 365 email system. The issue occurs when an attempt is made to connect to Office 365 services, and Microsoft’s authentication servers try to verify the request is valid. This request can come either through a web browser, such as for outlook.cornell.edu, or for a full client, like Outlook for Windows or Mac, or the Skype for Business full client. Individuals who were already signed in before the problem started around 8:08am should be able to continue to use the services as long as they do not quit the application, log out, or their authentication period does not expire. Once this happens, they will not be able to sign in again until the problem is fixed. | Cornell engineers believe they have identified sources of the issue and are working on a fix. | 2017-05-31 | 13:56:13 |
| An issue with logging in is affecting Outlook on the Web (outlook.cornell.edu), other web-based Office 365 apps (including SharePoint Online), Skype for Business, and in some cases, full email clients like Outlook for Windows and Mac that are connecting to Cornell's Office 365 email system. The issue occurs when an attempt is made to connect to Office 365 services, and Microsoft’s authentication servers try to verify the request is valid. This request can come either through a web browser, such as for outlook.cornell.edu, or for a full client, like Outlook for Windows or Mac, or the Skype for Business full client. Individuals who were already signed in before the problem started around 8:08am should be able to continue to use the services as long as they do not quit the application, log out, or their authentication period does not expire. Once this happens, they will not be able to sign in again until the problem is fixed. | Cornell engineers have identified a problem with ADFS authentication and are working on fixing the issue. Microsoft has been contacted. | 2017-05-31 | 13:16:03 |
| An issue with logging in is affecting Outlook on the Web (outlook.cornell.edu), other web-based Office 365 apps (including SharePoint Online), Skype for Business, and in some cases, full email clients like Outlook for Windows and Mac that are connecting to Cornell's Office 365 email system. | Cornell engineers have identified a problem with ADFS authentication and are working on fixing the issue. | 2017-05-31 | 12:53:17 |
| An issue with logging in is affecting Outlook on the Web and other web-based Office 365 apps (including SharePoint Online). | CIT has identified a problem with ADFS and is working to address it. | 2017-05-31 | 12:25:55 |
| There are currently issues with Authentication to Outlook on the Web (OWA), and Skype for Business. | - | 2017-05-31 | 12:18:50 |