Performance Issue: Remedy Email Processing Delays
Last Updated:
2017-05-17 17:00:07
Event:
2017-05-16 10:00:00
Status:
Closed
Brief Description:
Emails to Remedy were not creating or updating tickets in a timely manner.
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
During this timeframe tickets that were submitted were processed at a much slower rate. This issue has been resolved and emails are now processing normally.
Services Affected:
IT Service Management Suite
Subsites Affected:
Telephone Authorization Codes
Full Description:
Early this morning we became aware that emails were not creating or updating tickets in a timely manner. We notified the vendor as soon as we became aware of the problem and continued to process the request manually until the issue was resolved.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Early this morning we became aware that emails were not creating or updating tickets in a timely manner. We notified the vendor as soon as we became aware of the problem and continued to process the request manually until the issue was resolved. | During this timeframe tickets that were submitted were processed at a much slower rate. This issue has been resolved and emails are now processing normally. | 2017-05-16 | 17:53:47 |