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Performance Issue: Skype for Business Connection Issue

Last Updated:
2017-05-24 11:42:10
Event:
2017-04-28 12:48:00
Status:
Closed
Brief Description:
There have been reports of issues connecting with Skype for Business, with a message that says the server is temporarily unavailable.
User Impact:
Receives a message of "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team."
Current Status:
Microsoft engineers identified a configuration setting in Cornell’s messaging systems that may have contributed to the issue. At their suggestion, Cornell engineers made a change to the system which it is hoped has solved the problem. No new reports of the issue have occurred since the change was made and followups with users previously reporting the problem have not generated any feedback of the issue still taking place. Anyone who does encounter this issue going forward, please contact the IT Service Desk. Note for Technical Support Providers--If you see an instance of this problem, this is the information Microsoft would like captured while it is happening. 1. Open a cmd prompt as an admin (if you have admin permissions for your computer). 2. Create folder \temp. 3. Netsh trace start scenario=InternetClient capture=yes tracefile=c:\temp\filename.etl report=no. 4. Reproduce the issue. 5. Run netsh trace stop. 6. Provide the logs to Cornell IT support to be passed along to Microsoft.
Services Affected:
Web & Video Conferencing
Subsites Affected:
Web Conferencing (Lync and WebEx)
Full Description:
There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team."



Timeline of Changes

Description Current Status Date Time
There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team." Microsoft engineers identified a configuration setting in Cornell’s messaging systems that may have contributed to the issue. At their suggestion, Cornell engineers made a change to the system which it is hoped has solved the problem. No new reports of the issue have occurred since the change was made and followups with users previously reporting the problem have not generated any feedback of the issue still taking place. Anyone who does encounter this issue going forward, please contact the IT Service Desk. Note for Technical Support Providers--If you see an instance of this problem, this is the information Microsoft would like captured while it is happening. 1. Open a cmd prompt as an admin (if you have admin permissions for your computer). 2. Create folder \temp. 3. Netsh trace start scenario=InternetClient capture=yes tracefile=c:\temp\filename.etl report=no. 4. Reproduce the issue. 5. Run netsh trace stop. 6. Provide the logs to Cornell IT support to be passed along to Microsoft. 2017-05-24 11:42:10
There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team." Microsoft is continuing to investigate the issue. 2017-05-05 14:59:46
There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team." Recent incidents appear to be part of a larger known issue, the workaround for which is available at https://it.cornell.edu/skype-win/skype-windows-problem-server-temporarily-unavailable . If anyone encounters a similar problem and the workaround doesn't fix it, they are encouraged to contact the IT Service Desk. A case is open with Microsoft for their investigation. 2017-04-28 12:52:10