Performance Issue: Some user attempts to add funds to Net-Print using a credit card failed.
Last Updated:
2017-04-25 16:27:54
Event:
2017-04-19 17:00:00
Status:
Closed
Brief Description:
Some users have been reporting that credit card transactions were not being registered with the Net-Print service.
User Impact:
Some users were unable to add funds to their Net-Print account.
Workaround:
There is no workaround for this issue
Current Status:
The Net-Print staff has discovered the cause of this problem and believe the issue has been resolved as of 10:23 AM today (4/25). People who have been unable to add funds to their Net-Print account should try again. If the process still fails, please email net-print@cornell.edu or contact the IT Service Desk.
Services Affected:
Printing
Subsites Affected:
Room Scheduler
Full Description:
Starting at about 1:00 PM on 4/19, some, but not all, attempts to add funds to Net-Print using a credit card failed. Although the transaction appeared to succeed, the funds were not added to the Net-Print account. However, the credit card transaction was voided by the processor, so the card was not actually charged.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Starting at about 1:00 PM on 4/19, some, but not all, attempts to add funds to Net-Print using a credit card failed. Although the transaction appeared to succeed, the funds were not added to the Net-Print account. However, the credit card transaction was voided by the processor, so the card was not actually charged. | The Net-Print staff has discovered the cause of this problem and believe the issue has been resolved as of 10:23 AM today (4/25). People who have been unable to add funds to their Net-Print account should try again. If the process still fails, please email net-print@cornell.edu or contact the IT Service Desk. | 2017-04-25 | 16:23:35 |