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Performance Issue: Some user attempts to add funds to Net-Print using a credit card failed.

Last Updated:
2017-04-25 12:27:54
Event:
2017-04-19 13:00:00
Status:
Closed
Brief Description:
Some users have been reporting that credit card transactions were not being registered with the Net-Print service.
User Impact:
Some users were unable to add funds to their Net-Print account.
Workaround:
There is no workaround for this issue
Current Status:
The Net-Print staff has discovered the cause of this problem and believe the issue has been resolved as of 10:23 AM today (4/25). People who have been unable to add funds to their Net-Print account should try again. If the process still fails, please email net-print@cornell.edu or contact the IT Service Desk.
Services Affected:
Printing (Net-Print)
Subsites Affected:
Net-Print
Full Description:
Starting at about 1:00 PM on 4/19, some, but not all, attempts to add funds to Net-Print using a credit card failed. Although the transaction appeared to succeed, the funds were not added to the Net-Print account. However, the credit card transaction was voided by the processor, so the card was not actually charged.



Timeline of Changes

Description Current Status Date Time
Starting at about 1:00 PM on 4/19, some, but not all, attempts to add funds to Net-Print using a credit card failed. Although the transaction appeared to succeed, the funds were not added to the Net-Print account. However, the credit card transaction was voided by the processor, so the card was not actually charged. The Net-Print staff has discovered the cause of this problem and believe the issue has been resolved as of 10:23 AM today (4/25). People who have been unable to add funds to their Net-Print account should try again. If the process still fails, please email net-print@cornell.edu or contact the IT Service Desk. 2017-04-25 12:23:35