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Unplanned Outage: MyIT, SmartIT and Classic Remedy currently not available

Last Updated:
2017-04-03 06:14:42
Event:
2017-04-02 21:30:00
Status:
Closed
Brief Description:
Vendor currently investigating the issue.
Current Status:
All Remedy applications are now available. Vendor applied a patch that fix the issue.
Services Affected:
IT Service Management Suite
Subsites Affected:
Remedy



Timeline of Changes

Description Current Status Date Time
Vendor currently investigating the issue. All Remedy applications are now available. Vendor applied a patch that fix the issue. 2017-04-03 06:14:42
Vendor currently investigating the issue. Classic Remedy is now available. The vendor is still investigating the issue for MyIT and SmartIT. 2017-04-02 22:37:09
Vendor currently investigating the issue. Under investigation 2017-04-02 21:56:53
Vendor currently investigating the issue. CIT is investigating 2017-04-02 21:55:47