Performance Issue: Skype for Business Connection Issue
Last Updated:
2017-04-06 20:13:15
Event:
2017-03-31 17:32:00
Status:
Closed
Brief Description:
There have been reports of issues connecting with Skype for Business, with a message that says the server is temporarily unavailable. If you are experiencing problems connecting with Skype for Business, please contact the IT Service Desk.
User Impact:
Unable to connect to Skype for Business, with an error message of "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team."
Workaround:
See https://it.cornell.edu/skype-win/skype-windows-problem-server-temporarily-unavailable . If this procedure does not fix the problem, please contact the IT Service Desk.
Current Status:
Recent incidents appear to be part of a larger known issue, the workaround for which is available at https://it.cornell.edu/skype-win/skype-windows-problem-server-temporarily-unavailable . If anyone encounters a similar problem and the workaround doesn't fix it, they are encouraged to contact the IT Service Desk.
Services Affected:
Web and Video Conferencing
Full Description:
There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team." If you are experiencing this problem, please contact the IT Service Desk so that any details you can provide can be used to better diagnose and fix the issue.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team." If you are experiencing this problem, please contact the IT Service Desk so that any details you can provide can be used to better diagnose and fix the issue. | Recent incidents appear to be part of a larger known issue, the workaround for which is available at https://it.cornell.edu/skype-win/skype-windows-problem-server-temporarily-unavailable . If anyone encounters a similar problem and the workaround doesn't fix it, they are encouraged to contact the IT Service Desk. | 2017-04-06 | 20:13:15 |
| There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team." If you are experiencing this problem, please contact the IT Service Desk so that any details you can provide can be used to better diagnose and fix the issue. | A workaround is available at https://it.cornell.edu/skype-win/skype-windows-problem-server-temporarily-unavailable . If the workaround does not fix the problem, please contact the IT Service Desk. | 2017-03-31 | 19:03:11 |
| There have been reports of issues connecting with Skype for Business, with a message that says "Can’t sign in to Skype for Business. The server is temporarily unavailable. If the problem continues, please contact your support team." If you are experiencing this problem, please contact the IT Service Desk so that any details you can provide can be used to better diagnose and fix the issue. | Microsoft has been informed and they and Cornell engineers are looking into the problem. | 2017-03-31 | 17:40:03 |