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Scheduled Service Change: Maintenance on Bomgar Remote Assistance server

Event:
2017-04-01 07:00:00
Expected Duration:
2017-04-01 09:00:00
Status:
Closed
Brief Description:
Maintenance on Bomgar appliance to configure failover settings
User Impact:
Remote Assistance will be unavailable during maintenance, approximately 45 minutes.
Services Affected:
IT Service Desk Service
Subsites Affected:
Bomgar
Full Description:
On Saturday April 1, CIT will be updating settings on the Bomgar Appliance and its backup to implement failover. This will involve temporary outage of the remote assistance service.



Timeline of Changes

Description Current Status Date Time
On Saturday April 1, CIT will be updating settings on the Bomgar Appliance and its backup to implement failover. This will involve temporary outage of the remote assistance service. 2017-03-30 10:46:20