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Unplanned Outage: Some Exchange Accounts Not Working

Last Updated:
2010-08-09 00:00:00
Event:
2010-08-08 00:00:00
Status:
Closed
Brief Description:
Email Services
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some Exchange users are reporting problems accessing their email at this time.



Timeline of Changes

Description Current Status Date Time
Some Outlook clients continue to be unable to connect to the Exchange server. Other clients are unaffected. Outlook users having problems connecting to the Exchange server can use Outlook Web Access to connect to Exchange until the problem is corrected. Using Internet Explorer,\n\nconnect to https://exchange.cornell.edu/owa to read your email.\n Some Outlook clients continue to be unable to connect to the Exchange server. Other clients are unaffected. Outlook users having problems connecting to the Exchange server can use Outlook Web Access to connect to Exchange until the problem is corrected. Using Internet Explorer,\n\nconnect to https://exchange.cornell.edu/owa to read your email.\n 2010-08-09 00:00:00
The problem has been resolved. Outlook and all other clients should be able to connect to the Exchange server. Please report any continuing connection problems to the NOC (255-9900).\n\nThe problem was related to the work that was done Sunday morning to increase the attachment size for Outlook Web Access. CIT received incorrect information, and the Outlook Anywhere function was unintentionally affected as a result. The problem has been resolved. Outlook and all other clients should be able to connect to the Exchange server. Please report any continuing connection problems to the NOC (255-9900).\n\nThe problem was related to the work that was done Sunday morning to increase the attachment size for Outlook Web Access. CIT received incorrect information, and the Outlook Anywhere function was unintentionally affected as a result. 2010-08-09 00:00:00
CIT email admins are currently working to resolve this issue. CIT email admins are currently working to resolve this issue. 2010-08-08 00:00:00
Exchange appears to have lost the redirect from http://exchange.cornell.edu to\nhttps://exchange.cornell.edu. If you find that Outlook Web Access is not working\nfor you, please try explicitly specifying https in the URL. \n\nIf you have problems that are not covered by the above description, please\nreport the client (Outlook, Entourage, Thunderbird, etc) and the symptoms to\nthe NOC. Exchange appears to have lost the redirect from http://exchange.cornell.edu to\nhttps://exchange.cornell.edu. If you find that Outlook Web Access is not working\nfor you, please try explicitly specifying https in the URL. \n\nIf you have problems that are not covered by the above description, please\nreport the client (Outlook, Entourage, Thunderbird, etc) and the symptoms to\nthe NOC. 2010-08-08 00:00:00
The redirect for Outlook Web Access has been restored. (https) Users should be able\nto access the Web Client at this time.\n\nThe remaining problems affecting users\nbeing able to access their Exchange mailboxes\nis still under investigation.\n\nAs additional information becomes available updates will be posted.\n\nThank you for your patience. The redirect for Outlook Web Access has been restored. (https) Users should be able\nto access the Web Client at this time.\n\nThe remaining problems affecting users\nbeing able to access their Exchange mailboxes\nis still under investigation.\n\nAs additional information becomes available updates will be posted.\n\nThank you for your patience. 2010-08-08 00:00:00
A further consequence of the updates applied to Exchange has surfaced.\n\nOutlook clients are unable to connect from offisite to the Exchange server.\n\nOther clients are unaffected. Outlook users can use Outlook Web Access\n\nto connect to Exchange until the problem is corrected. Using Internet Explorer,\n\nconnect to https://exchange.cornell.edu/owa to read your email.\n\n \n\nMessaging group staff are working on the problem.\n A further consequence of the updates applied to Exchange has surfaced.\n\nOutlook clients are unable to connect from offisite to the Exchange server.\n\nOther clients are unaffected. Outlook users can use Outlook Web Access\n\nto connect to Exchange until the problem is corrected. Using Internet Explorer,\n\nconnect to https://exchange.cornell.edu/owa to read your email.\n\n \n\nMessaging group staff are working on the problem.\n 2010-08-08 00:00:00