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Performance Issue: E-list Email to Some Subdomains

Last Updated:
2017-03-10 15:43:25
Event:
2017-03-10 11:46:00
Status:
Closed
Brief Description:
Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name.
User Impact:
Individuals who have email accounts on affected subdomains are experiencing delays in receiving email from e-lists they are members of.
Workaround:
There is no workaround for this issue
Current Status:
The issue was resolved on all e-list servers by 3pm.
Services Affected:
Mass Email
Subsites Affected:
E-lists (Lyris)
Full Description:
Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name.



Timeline of Changes

Description Current Status Date Time
Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name. The issue was resolved on all e-list servers by 3pm. 2017-03-10 15:43:25
Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name. The issue has been resolved for the main e-list server. Work is progressing on the two remaining servers. 2017-03-10 12:53:04
Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name. Cornell engineers are investigating the problem and applying fixes. 2017-03-10 12:31:53