Performance Issue: E-list Email to Some Subdomains
Last Updated:
2017-03-10 15:43:25
Event:
2017-03-10 11:46:00
Status:
Closed
Brief Description:
Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name.
User Impact:
Individuals who have email accounts on affected subdomains are experiencing delays in receiving email from e-lists they are members of.
Workaround:
There is no workaround for this issue
Current Status:
The issue was resolved on all e-list servers by 3pm.
Services Affected:
Bulk Email
Subsites Affected:
Email for Faculty and Staff
Full Description:
Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name.
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name. | The issue was resolved on all e-list servers by 3pm. | 2017-03-10 | 15:43:25 |
| Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name. | The issue has been resolved for the main e-list server. Work is progressing on the two remaining servers. | 2017-03-10 | 12:53:04 |
| Email from the E-list service (Lyris) is being delayed to some subdomains hosted by CIT, such as addresses that follow a format like account@subdomain.cornell.edu, or other domains which are hosted by CIT but don't have cornell.edu in the domain name. | Cornell engineers are investigating the problem and applying fixes. | 2017-03-10 | 12:31:53 |