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Performance Issue: Believed Fixed: Multiple Services Affected by Amazon AWS Issue

Last Updated:
2017-03-01 08:46:21
Event:
2017-02-28 13:58:00
Status:
Closed
Brief Description:
(Issue believed fixed) Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the problem.
User Impact:
Unexpected behavior for various Cornell web or cloud services.
Workaround:
There is no workaround for this issue
Current Status:
Amazon believes they have resolved the issue. Some affected services may take a while to switch back to normal operations from the workarounds they put in place while Amazon tried to fix the problem. Cornell staff are continuing to monitor the situation.
Services Affected:
Content Strategy
Web & Video Conferencing
ePortfolio Service
Lecture Capture
Subsites Affected:
Web Support
Lynda.com
ePortfolio
Lecture Capture
Full Description:
(Issue believed fixed) Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on.

Impacted services include Zoom, Lynda.com, eCornell, ePortfolio, Panopto, web hosting, travel reimbursement, and Crocodocs, a feature available in Blackboard,



Timeline of Changes

Description Current Status Date Time
(Issue believed fixed) Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Impacted services include Zoom, Lynda.com, eCornell, ePortfolio, Panopto, web hosting, travel reimbursement, and Crocodocs, a feature available in Blackboard, Amazon believes they have resolved the issue. Some affected services may take a while to switch back to normal operations from the workarounds they put in place while Amazon tried to fix the problem. Cornell staff are continuing to monitor the situation. 2017-02-28 17:25:28
Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Impacted services include Zoom, Lynda.com, eCornell, ePortfolio, Panopto, web hosting, travel reimbursement, and Crocodocs, a feature available in Blackboard, Information from Amazon and direct observation appears to indicate that service is being restored in many cases, particularly as regards retrieval of stored data. Adding content may still have some performance issues. 2017-02-28 16:24:30
Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Impacted services include Zoom, Lynda.com, eCornell, ePortfolio, Panopto, web hosting, travel reimbursement, and Crocodocs, a feature available in Blackboard, Amazon is indicating that they are beginning to see improvement in some aspects of their systems and expect that it should start translating into better performance before 5pm Eastern Time. 2017-02-28 16:03:11
Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Impacted services include Zoom, Lynda.com, eCornell, ePortfolio, Panopto, web hosting, travel reimbursement, and Crocodocs, a feature available in Blackboard, Amazon has announced that they believe they understand the root cause, and are working on implementing what they believe will remediate the issue. 2017-02-28 15:44:07
Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Impacted services include Zoom, Lynda.com, eCornell, ePortfolio, Panopto, web hosting, and Crocodocs, a feature available in Blackboard, Amazon has announced that they believe they understand the root cause, and are working on implementing what they believe will remediate the issue. 2017-02-28 15:34:16
Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Impacted services include Zoom, Lynda.com, Qualtrics, eCornell, ePortfolio, Panopto, and web hosting. Amazon engineers are aware of and working on the problem. 2017-02-28 14:47:00
Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Impacted services include Zoom, Lynda.com, Qualtrics, eCornell, and web hosting. Amazon engineers are aware of and working on the problem. 2017-02-28 14:16:13
Multiple web-based services may be affected by the issues being experienced by Amazon AWS. Amazon has announced that their engineers are continuing to work to remediate the availability issues for the Amazon systems these services rely on. Amazon engineers are aware of and working on the problem. 2017-02-28 14:04:30