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Performance Issue: Zoom Service Disruption

Last Updated:
2017-02-28 17:28:00
Event:
2017-02-28 13:35:00
Status:
Closed
Brief Description:
There have been reports of issues with performance of the Zoom web conferencing service.
User Impact:
Difficulties using Zoom web conferencing.
Workaround:
Zoom has said that users can download the Zoom installer from alternate locations. For the links, see http://status.zoom.us/
Current Status:
Amazon has announced that they believe they have fixed the problem. According to Zoom, all services with Zoom should now be operational. Meetings that used the Cloud Recording service may experience delays in processing. Zoom engineers are continuing to monitor the system.
Services Affected:
Web & Video Conferencing
Subsites Affected:
Web and Video Conferencing
Full Description:
There have been reports of issues with performance of the Zoom web conferencing service.



Timeline of Changes

Description Current Status Date Time
There have been reports of issues with performance of the Zoom web conferencing service. Amazon has announced that they believe they have fixed the problem. According to Zoom, all services with Zoom should now be operational. Meetings that used the Cloud Recording service may experience delays in processing. Zoom engineers are continuing to monitor the system. 2017-02-28 17:28:00
There have been reports of issues with performance of the Zoom web conferencing service. Zoom has announced "Due to issues with Amazon S3 various Zoom services are impacted including Profile Pictures, Client downloads, Cloud Recordings, IM file transfer, IM Pictures." The installer can be downloaded from other locations--see the Workaround for this alert. 2017-02-28 13:44:54
There have been reports of issues with performance of the Zoom web conferencing service. Engineers are investigating. 2017-02-28 13:37:45