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Performance Issue: Two-Step Login and LastPass Chrome Plugin

Last Updated:
2017-01-30 16:34:48
Event:
2017-01-30 10:59:00
Status:
Closed
Brief Description:
An incompatibility is preventing Two-Step Login from working properly in Chrome if LastPass is present and activated. LastPass is working on a fix.
User Impact:
N/A
Workaround:
In Chrome, when beginning a login that will result in Two-Step Login being triggered, use an Incognito window. Disabling the LastPass plugin or using a browser other than Chrome will also serve as a workaround.
Current Status:
LastPass has provided a new version of their Chrome plugin, which fixes the issue. There have been reports of Chrome autoupdating without requiring any action on the part of the user. The direct download of the latest version may be found at https://chrome.google.com/webstore/detail/lastpass-free-password-ma/hdokiejnpimakedhajhdlcegeplioahd
Services Affected:
Identity Services
Subsites Affected:
CUWebLogin
Two-Step Login
Full Description:
An incompatibility between the web login app used by Two-Step Login (Duo) and the most recent version of the LastPass Chrome plugin is preventing Two-Step Login from working properly in Chrome if LastPass is present and activated.



Timeline of Changes

Description Current Status Date Time
An incompatibility between the web login app used by Two-Step Login (Duo) and the most recent version of the LastPass Chrome plugin is preventing Two-Step Login from working properly in Chrome if LastPass is present and activated. LastPass has provided a new version of their Chrome plugin, which fixes the issue. There have been reports of Chrome autoupdating without requiring any action on the part of the user. The direct download of the latest version may be found at https://chrome.google.com/webstore/detail/lastpass-free-password-ma/hdokiejnpimakedhajhdlcegeplioahd 2017-01-30 16:34:48
An incompatibility between the web login app used by Two-Step Login (Duo) and the most recent version of the LastPass Chrome plugin is preventing Two-Step Login from working properly in Chrome if LastPass is present and activated. Duo has said that LastPass is working on a fix and will provide a new version soon. 2017-01-30 11:03:41