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Unplanned Outage: Compellent Storage Arrays

Last Updated:
2010-07-25 00:00:00
Event:
2010-07-23 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are currently investigating an issue with the Compellent Storage Arrays. So far this issue doesn't seem to be service affecting.



Timeline of Changes

Description Current Status Date Time
The cache card replacement was successful this morning. The system is now back to normal. The cache card replacement was successful this morning. The system is now back to normal. 2010-07-25 00:00:00
CIT staff are currently investigating this issue. CIT staff are currently investigating this issue. 2010-07-23 00:00:00
One of the redundant Compellent controllers experienced errors on it's cache card. This caused the controller to panic and crash. All IO load was shifted to the other controller without any issue. We are currently expecting delivery on a replacement cache card Saturday morning. We will be replacing the card during a scheduled maintenance window that was already scheduled for Sunday morning. Service will not be interrupted as a result of this maintenance.\n\nAn update to this page will be provided Sunday morning after the above mentioned maintenance. One of the redundant Compellent controllers experienced errors on it's cache card. This caused the controller to panic and crash. All IO load was shifted to the other controller without any issue. We are currently expecting delivery on a replacement cache card Saturday morning. We will be replacing the card during a scheduled maintenance window that was already scheduled for Sunday morning. Service will not be interrupted as a result of this maintenance.\n\nAn update to this page will be provided Sunday morning after the above mentioned maintenance. 2010-07-23 00:00:00