Unplanned Outage: Box Service
Last Updated:
2016-10-21 04:00:00
Event:
2016-10-21 04:00:00
Status:
Closed
Brief Description:
Box Service
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are unable to access the Box service. We are currently investigating this problem and will notify you with updates on this situation.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| DNS services hosted by dynect.net which includes box.com and some other cloud services is not available from Cornell Networks. This causes failures when connecting to box. The DNS team is aware of this issue and is investigating. | DNS services hosted by dynect.net which includes box.com and some other cloud services is not available from Cornell Networks. This causes failures when connecting to box. The DNS team is aware of this issue and is investigating. | 2016-10-21 | 04:00:00 |
| We have identified the root cause of the issue causing errors resolving the DNS hostnames used to access Box service, and are currently working to resolve this issue.\n | We have identified the root cause of the issue causing errors resolving the DNS hostnames used to access Box service, and are currently working to resolve this issue.\n | 2016-10-21 | 04:00:00 |
| This issue has been resolved and the service is operating normally. | This issue has been resolved and the service is operating normally. | 2016-10-21 | 04:00:00 |