Performance: Remedy Issues
Last Updated:
2016-09-20 04:00:00
Event:
2016-09-20 04:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The Remedy Incident form is once again not rendering correctly: When viewing an incident, the form is missing the right section with the tabs and the left section with the menus. As a workaround, you can work the incident from the Incident Management console where you can read and create worklog and send email.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| We are continuing to working with the vendor to resolve this issue. | We are continuing to working with the vendor to resolve this issue. | 2016-09-20 | 04:00:00 |
| The vendor (BMC) has informed us that they will do a rolling restart of the application server this morning.\n \nWhat this means for you: The rolling restart process will take approximately 90 minutes and will start at 9:45am this morning. During this time, you may be logged out of Remedy and have to log back in multiple times as the servers come back online. \n \nAfter the restart has been completed we will send out another update letting you know that the process has been completed. \n \n | The vendor (BMC) has informed us that they will do a rolling restart of the application server this morning.\n \nWhat this means for you: The rolling restart process will take approximately 90 minutes and will start at 9:45am this morning. During this time, you may be logged out of Remedy and have to log back in multiple times as the servers come back online. \n \nAfter the restart has been completed we will send out another update letting you know that the process has been completed. \n \n | 2016-09-20 | 04:00:00 |
| The rolling restarts of the Remedy servers has resolved the rendering issues. | The rolling restarts of the Remedy servers has resolved the rendering issues. | 2016-09-20 | 04:00:00 |