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Performance: Remedy Service

Last Updated:
2016-09-20 00:00:00
Event:
2016-09-19 00:00:00
Status:
Closed
Brief Description:
Remedy Service
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are unable to access the Remedy service. We are currently investigating this problem and will notify you with updates on this situation.



Timeline of Changes

Description Current Status Date Time
The performance issue we are currently experiencing with Remedy On Demand seems to be related to an Internet Service Provider (ISP) connection off campus. We are continuing to monitor the situation and will provide updates as we receiving them.\n\nThank You\n\nThe Remedy Service Management Team.\n The performance issue we are currently experiencing with Remedy On Demand seems to be related to an Internet Service Provider (ISP) connection off campus. We are continuing to monitor the situation and will provide updates as we receiving them.\n\nThank You\n\nThe Remedy Service Management Team.\n 2016-09-19 00:00:00
The vendor have informed us that the Internet Service Provider, Cogent/Level 3, is having intermittent issues. This network issue is the reason for the performance problems with Remedy On Demand. We are continuing to monitor the situation and will provide updates as we receiving them.\n\nThank You\n\nThe Remedy Service Management Team\n The vendor have informed us that the Internet Service Provider, Cogent/Level 3, is having intermittent issues. This network issue is the reason for the performance problems with Remedy On Demand. We are continuing to monitor the situation and will provide updates as we receiving them.\n\nThank You\n\nThe Remedy Service Management Team\n 2016-09-19 00:00:00