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Performance: Remedy Issues

Last Updated:
2016-09-19 00:00:00
Event:
2016-09-19 00:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are currently working on two Remedy critical issues:\n1- Unprocessed emails: There are over 200 emails that haven’t been processed. The oldest is from yesterday morning at 9:30 AM.\n2- Incident form not rendering correctly: When viewing an incident, the form is missing the right section with the tabs and the left section with the menus. As a workaround, you can work the incident from the Incident Management console where you can read and create worklog and send email.



Timeline of Changes

Description Current Status Date Time
We are working with the vendor to resolve these two issues in a timely manner. For any questions or concerns regarding the issues, please call the IT Service Desk at 255-5500. We are working with the vendor to resolve these two issues in a timely manner. For any questions or concerns regarding the issues, please call the IT Service Desk at 255-5500. 2016-09-19 00:00:00
The email that had not been processed previously has now been processed. \n\nThe Remedy admins are continuing to work with the vendor\nto resolve the rendering issues.\n The email that had not been processed previously has now been processed. \n\nThe Remedy admins are continuing to work with the vendor\nto resolve the rendering issues.\n 2016-09-19 00:00:00
The vendor has informed us that the “Incident Form” issue has now been resolved The vendor has informed us that the “Incident Form” issue has now been resolved 2016-09-19 00:00:00