Performance: Remedy Issues
Last Updated:
2016-09-19 04:00:00
Event:
2016-09-19 04:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are currently working on two Remedy critical issues:\n1- Unprocessed emails: There are over 200 emails that haven’t been processed. The oldest is from yesterday morning at 9:30 AM.\n2- Incident form not rendering correctly: When viewing an incident, the form is missing the right section with the tabs and the left section with the menus. As a workaround, you can work the incident from the Incident Management console where you can read and create worklog and send email.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| We are working with the vendor to resolve these two issues in a timely manner. For any questions or concerns regarding the issues, please call the IT Service Desk at 255-5500. | We are working with the vendor to resolve these two issues in a timely manner. For any questions or concerns regarding the issues, please call the IT Service Desk at 255-5500. | 2016-09-19 | 04:00:00 |
| The email that had not been processed previously has now been processed. \n\nThe Remedy admins are continuing to work with the vendor\nto resolve the rendering issues.\n | The email that had not been processed previously has now been processed. \n\nThe Remedy admins are continuing to work with the vendor\nto resolve the rendering issues.\n | 2016-09-19 | 04:00:00 |
| The vendor has informed us that the “Incident Form” issue has now been resolved | The vendor has informed us that the “Incident Form” issue has now been resolved | 2016-09-19 | 04:00:00 |