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Performance: Microsoft patch causes Excel download issues with some commercial appl

Last Updated:
2016-09-09 00:00:00
2016-08-24 00:00:00
Brief Description:
Commercial Applications
User Impact:
There is no workaround for this issue
Current Status:
Services Affected:
Full Description:
A recent Microsoft Office patch intended to make Excel on the desktop more secure causes issues with applications that use Excel spreadsheets to download. Reported issues have included Commercial Applications such as Kronos, PeopleSoft and Jira. To fix the problem, users must add these sites; such as Kronos, PeopleSoft and Jira, to Internet Explorer’s (IE) “Trusted” sites, *regardless of whether they are using IE or an alternate browser like Firefox or Chrome.* Microsoft Office applications look to IE’s “trusted” sites for a list of sites to allow, this includes any sites launched from alternate browsers. Users can continue to use alternate browsers after adding to the “Trusted” sites in IE. \n \nTo do so:\n1. Launch IE if it is not already running.\n2. Click on the “Tools” icon (usually a gear on the right side).\n3. Select “Internet Options.”\n4. Select the “Security” tab.\n5. Click “Trusted sites.”\n6. Click “Sites.”\n7. Under “Add this website to the zone,” enter the site used by the app. (For example, or  If you are already on the site you want to add, IE will try to auto populate this field.\n8. Click “Add,” then “Close.”\n \nThe process should now work in any browser.

Timeline of Changes

Description Current Status Date Time
Subsequent patch from Microsoft fixed the problem. Subsequent patch from Microsoft fixed the problem. 2016-09-09 00:00:00