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Performance: WebEx login issue

Last Updated:
2016-08-31 00:00:00
Event:
2016-08-18 00:00:00
Status:
Closed
Brief Description:
web conferencing
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some individuals are experiencing an issue when trying to log in to Cornell WebEx (receiving an error "The Page cannot be found"). The problem may be occurring more often with new accounts. Anyone experiencing problems can try to log in again (we recommend closing your browser, clearing your browser cache, or trying a different browser). If the error persists, please contact WebEx technical support at 866-229-3239 and reference ticket HD0009173167.



Timeline of Changes

Description Current Status Date Time
Cisco applied a fix for this issue on 8/30/16, and no new cases of the problem have been discovered or reported since. Cisco applied a fix for this issue on 8/30/16, and no new cases of the problem have been discovered or reported since. 2016-08-31 00:00:00
Cornell engineers are continuing to investigate. Cornell engineers are continuing to investigate. 2016-08-30 00:00:00
When contacting Cisco technical support at the telephone number above, please reference ticket HD0009173167. When contacting Cisco technical support at the telephone number above, please reference ticket HD0009173167. 2016-08-24 00:00:00
Cisco has resolved this issue. Cisco has resolved this issue. 2016-08-22 00:00:00
Cornell engineers have received new reports of this issue and are investigating. Cornell engineers have received new reports of this issue and are investigating. 2016-08-22 00:00:00
Cisco has scheduled maintenance for this evening through early morning tomorrow (Friday 8/19/16 at 10pm through Saturday 8/20/16 at 3am). Cisco has scheduled maintenance for this evening through early morning tomorrow (Friday 8/19/16 at 10pm through Saturday 8/20/16 at 3am). 2016-08-19 00:00:00