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Performance: Some Users Are Unable To Access Remedy

Last Updated:
2016-07-20 00:00:00
Event:
2016-07-20 00:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are unable to access the Remedy service.



Timeline of Changes

Description Current Status Date Time
We are currently investigating this problem and will notify you with updates on this situation. We are currently investigating this problem and will notify you with updates on this situation. 2016-07-20 00:00:00
The vendor has informed us that the some users were not able to login due to an issue with one of the three web servers. That server is now offline and functionality has been restored. The vendor has informed us that the some users were not able to login due to an issue with one of the three web servers. That server is now offline and functionality has been restored. 2016-07-20 00:00:00