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Performance: Microsoft O365 email, e-list

Last Updated:
2016-07-01 00:00:00
Event:
2016-06-30 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Delays have been observed for email delivered to Cornell's Office 365 and are by extension interfering with e-list message delivery. Microsoft engineers are working on the issue.



Timeline of Changes

Description Current Status Date Time
Overnight monitoring indicates that there are no longer any email delays to Cornell's Office 365. Overnight monitoring indicates that there are no longer any email delays to Cornell's Office 365. 2016-07-01 00:00:00
Delays are also occurring for e-list messages. Delays are also occurring for e-list messages. 2016-06-30 00:00:00
Microsoft is aware of and working on the issue. They report they have completed the process of restarting services and are shifting traffic to a healthy portion of the infrastructure to reduce impact. They are also reverting a recent update which may have added to the issue Microsoft is aware of and working on the issue. They report they have completed the process of restarting services and are shifting traffic to a healthy portion of the infrastructure to reduce impact. They are also reverting a recent update which may have added to the issue 2016-06-30 00:00:00
A Microsoft representative has indicated that they are working on the issue, however, a substantial backlog has queued and will take some time to be distributed. A Microsoft representative has indicated that they are working on the issue, however, a substantial backlog has queued and will take some time to be distributed. 2016-06-30 00:00:00
Over the past hour, backlogged email has been reduced by nearly half, but a substantial number of messages are still waiting to be delivered. Microsoft is continuing to work on distributing all messages in the queue. Over the past hour, backlogged email has been reduced by nearly half, but a substantial number of messages are still waiting to be delivered. Microsoft is continuing to work on distributing all messages in the queue. 2016-06-30 00:00:00
As of 6:40pm, 6/30/16, mail to Office 365 is being delivered normally. Microsoft has announced that they have confirmed that message queues are caught up. As of 6:40pm, 6/30/16, mail to Office 365 is being delivered normally. Microsoft has announced that they have confirmed that message queues are caught up. 2016-06-30 00:00:00