Performance: Microsoft O365 email, e-list
Last Updated:
2016-07-01 04:00:00
Event:
2016-06-30 04:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Delays have been observed for email delivered to Cornell's Office 365 and are by extension interfering with e-list message delivery. Microsoft engineers are working on the issue.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Overnight monitoring indicates that there are no longer any email delays to Cornell's Office 365. | Overnight monitoring indicates that there are no longer any email delays to Cornell's Office 365. | 2016-07-01 | 04:00:00 |
| Delays are also occurring for e-list messages. | Delays are also occurring for e-list messages. | 2016-06-30 | 04:00:00 |
| Microsoft is aware of and working on the issue. They report they have completed the process of restarting services and are shifting traffic to a healthy portion of the infrastructure to reduce impact. They are also reverting a recent update which may have added to the issue | Microsoft is aware of and working on the issue. They report they have completed the process of restarting services and are shifting traffic to a healthy portion of the infrastructure to reduce impact. They are also reverting a recent update which may have added to the issue | 2016-06-30 | 04:00:00 |
| A Microsoft representative has indicated that they are working on the issue, however, a substantial backlog has queued and will take some time to be distributed. | A Microsoft representative has indicated that they are working on the issue, however, a substantial backlog has queued and will take some time to be distributed. | 2016-06-30 | 04:00:00 |
| Over the past hour, backlogged email has been reduced by nearly half, but a substantial number of messages are still waiting to be delivered. Microsoft is continuing to work on distributing all messages in the queue. | Over the past hour, backlogged email has been reduced by nearly half, but a substantial number of messages are still waiting to be delivered. Microsoft is continuing to work on distributing all messages in the queue. | 2016-06-30 | 04:00:00 |
| As of 6:40pm, 6/30/16, mail to Office 365 is being delivered normally. Microsoft has announced that they have confirmed that message queues are caught up. | As of 6:40pm, 6/30/16, mail to Office 365 is being delivered normally. Microsoft has announced that they have confirmed that message queues are caught up. | 2016-06-30 | 04:00:00 |