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Performance: Occasional network issues with video conferencing and VOIP phones

Last Updated:
2016-06-21 00:00:00
Event:
2016-06-19 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
After the network upgrade on Sunday, June 19 we are seeing some occasional issues with video conferencing and VOIP phones in a few areas.



Timeline of Changes

Description Current Status Date Time
Closing - emergency change completed at 7:10 PM 6/20. All clear since. Closing - emergency change completed at 7:10 PM 6/20. All clear since. 2016-06-21 00:00:00
Network Engineers are working to find the root of the problem and engage the appropriate vendor. Network Engineers are working to find the root of the problem and engage the appropriate vendor. 2016-06-20 00:00:00
Emergency maintenance is being scheduled at 7pm tonight, 31 buildings will lose network connectivity for 5-10 minutes as the software in the building entry switch is down-graded to fix a bug. Although not all connections in the building were affected by today's event, the whole building will be affected by the remediation.\n\nThe scheduled emergency maintenance net-announce will identify the buildings in scope which will be sent out shortly.\n\n Emergency maintenance is being scheduled at 7pm tonight, 31 buildings will lose network connectivity for 5-10 minutes as the software in the building entry switch is down-graded to fix a bug. Although not all connections in the building were affected by today's event, the whole building will be affected by the remediation.\n\nThe scheduled emergency maintenance net-announce will identify the buildings in scope which will be sent out shortly.\n\n 2016-06-20 00:00:00