Performance: Kronos Intermittent Login Errors
Last Updated:
2016-06-01 04:00:00
Event:
2016-05-30 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are experiencing intermittent login issues with the Kronos service. Some users are getting "Server error (500)" and some are getting "Access Denied (403)". Please retry logging in again as these errors are intermittent.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT technical staff believe the intermittent login problem has been fixed. Subsequent testing has resulted in a successful logon each time.\n\nPlease contact the IT Service Desk with that information as soon as possible if you receive a Kronos login error.\n\n | CIT technical staff believe the intermittent login problem has been fixed. Subsequent testing has resulted in a successful logon each time.\n\nPlease contact the IT Service Desk with that information as soon as possible if you receive a Kronos login error.\n\n | 2016-06-01 | 04:00:00 |
| There have been no more reports of login errors. | There have been no more reports of login errors. | 2016-06-01 | 04:00:00 |
| We are currently investigating this problem and will notify you of any updates on this situation. Please retry logging in again as these errors are intermittent. | We are currently investigating this problem and will notify you of any updates on this situation. Please retry logging in again as these errors are intermittent. | 2016-05-31 | 04:00:00 |
| Some changes have been made and the intermittent login errors have decreased. If you are still getting these login errors, please close the browser and try again however please also contact the IT Service Desk as this will assist in our investigation.\n\nWe are continuing to investigate this problem and will notify you of any updates on this situation. \n | Some changes have been made and the intermittent login errors have decreased. If you are still getting these login errors, please close the browser and try again however please also contact the IT Service Desk as this will assist in our investigation.\n\nWe are continuing to investigate this problem and will notify you of any updates on this situation. \n | 2016-05-31 | 04:00:00 |
| Kronos will be unavailable for a short period this evening 5/31/2016 between 7pm and 10pm for maintenance. The CUWebAuth module will be rolled back which should resolve the logon issue for a limited number of users reported on 5/30-5/31. | Kronos will be unavailable for a short period this evening 5/31/2016 between 7pm and 10pm for maintenance. The CUWebAuth module will be rolled back which should resolve the logon issue for a limited number of users reported on 5/30-5/31. | 2016-05-31 | 04:00:00 |