Unplanned Outage: Some EHOB telephones not working
Last Updated:
2016-05-12 04:00:00
Event:
2016-05-12 04:00:00
Status:
Closed
Brief Description:
Telephone Service
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
About half the phones in the East Hill Office Building and the Survey Research Institute are not working. CIT is working with the vendor to restore service.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The issue with the phones is related to a power failure that occurred in the East Hill Office Building. CIT is working with the vendor to address the issue. The soonest phone service is expected to be restored is 11am, and it could be later. | The issue with the phones is related to a power failure that occurred in the East Hill Office Building. CIT is working with the vendor to address the issue. The soonest phone service is expected to be restored is 11am, and it could be later. | 2016-05-12 | 04:00:00 |
| About 87 phones are affected. CIT is working to move critical phones to the part of the switch that has power. | About 87 phones are affected. CIT is working to move critical phones to the part of the switch that has power. | 2016-05-12 | 04:00:00 |
| A faulty power supply has been replaced and voice services have been restored. | A faulty power supply has been replaced and voice services have been restored. | 2016-05-12 | 04:00:00 |