Performance: Net-Print
Last Updated:
2010-06-17 04:00:00
Event:
2010-06-04 04:00:00
Status:
Closed
Brief Description:
Net-Print
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Problems with Net-Print on Windows have been temporarily resolved. Any Windows computer that uses Net-Print should be updated prior to June 14 with either the new patch or the updated installer. (This issue did not affect Macintosh.)
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Kerberos 4 has been turned off since yesterday and this can be closed now. | Kerberos 4 has been turned off since yesterday and this can be closed now. | 2010-06-17 | 04:00:00 |
| The Net-Print client software on Windows needs to be updated prior to June 14, when Kerberos 4 will be turned off again. The software can be update in two ways:\n\n1. Install a patch that replaces the faulty component, solving the problem for all existing Net-Print queues:\nhttps://net-print.cit.cornell.edu/netprint-docs/installers/PatchWindowsLPR.msi\n(This patch can be installed quietly from the command line in Windows XP using "PatchWindowsLPR.msi /qn". In Windows 7, security protection may require \nadministrator intervention. The patch leaves an item "Patch WindowsLPR" in the install/uninstall programs control panel.)\n\n2. Run the updated installer to install one or more queues. The faulty component will be replaced, solving the problem for the new queues and any previously created Net-Print queues:\nhttps://net-print.cit.cornell.edu/netprint-docs/installers/Net-Print-2.8.exe | The Net-Print client software on Windows needs to be updated prior to June 14, when Kerberos 4 will be turned off again. The software can be update in two ways:\n\n1. Install a patch that replaces the faulty component, solving the problem for all existing Net-Print queues:\nhttps://net-print.cit.cornell.edu/netprint-docs/installers/PatchWindowsLPR.msi\n(This patch can be installed quietly from the command line in Windows XP using "PatchWindowsLPR.msi /qn". In Windows 7, security protection may require \nadministrator intervention. The patch leaves an item "Patch WindowsLPR" in the install/uninstall programs control panel.)\n\n2. Run the updated installer to install one or more queues. The faulty component will be replaced, solving the problem for the new queues and any previously created Net-Print queues:\nhttps://net-print.cit.cornell.edu/netprint-docs/installers/Net-Print-2.8.exe | 2010-06-07 | 04:00:00 |
| CIT is continuing to investigate. | CIT is continuing to investigate. | 2010-06-04 | 04:00:00 |
| The Identity Management team is currently investigating the root cause of NetPrint failures reported at campus locations. The failures appear to be related to the final shutdown of Kerberos 4 components. We will post updates and as they become available. | The Identity Management team is currently investigating the root cause of NetPrint failures reported at campus locations. The failures appear to be related to the final shutdown of Kerberos 4 components. We will post updates and as they become available. | 2010-06-04 | 04:00:00 |
| CIT has temporarily resolved the Net-Print issues by reinstating the older Kerberos 4. The problem was traced to an old component that had been overlooked in the Net-Print installer. An updated Net-Print installer is being built. A separate Net-Print installer is also being built that only replaces the old component -- using this installer will avoid the need to re-create printer queues. | CIT has temporarily resolved the Net-Print issues by reinstating the older Kerberos 4. The problem was traced to an old component that had been overlooked in the Net-Print installer. An updated Net-Print installer is being built. A separate Net-Print installer is also being built that only replaces the old component -- using this installer will avoid the need to re-create printer queues. | 2010-06-04 | 04:00:00 |