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Unplanned Outage: Production problems following directory server patching

Last Updated:
2010-06-03 00:00:00
Event:
2010-06-03 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Production problems with the enterprise (LDAP) directory following this morning's server patching impacted access to WhoIAm, uPortal and PeopleSoft between about 8:15 and 9:00 am this morning. During this time the directory was answering around 2 out of every 3 queries.



Timeline of Changes

Description Current Status Date Time
The Identity Management team will be reviewing the procedures we have in place for scheduling and managing patching of the directory servers to minimize the risk of production problems during future patching cycles. The Identity Management team will be reviewing the procedures we have in place for scheduling and managing patching of the directory servers to minimize the risk of production problems during future patching cycles. 2010-06-03 00:00:00