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Performance: Emoticon images in outlook.cornell.edu prevent e-list delivery

Last Updated:
2016-04-07 00:00:00
Event:
2016-03-22 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The use of emoticon images (smiley icons) in email sent from Outlook on the web (outlook.cornell.edu) has begun interfering with the delivery of messages sent to the Lyris LM e-list service. Senders of affected messages are not notified that a message has not been delivered, though list administrators can see evidence of it when working through the Lyris web interface.\nCornell engineers have gathered information about the technical causes of the problem and opened cases with the Lyris vendor and Microsoft.\nUntil the issue is resolved, when sending messages to e-lists, senders using outlook.cornell.edu mail should either omit emoticons or use the text-only equivalent. Senders who choose the latter should be aware that the service by default automatically changes standard text emoticons like :-) into an image. Using the key combination control-Z on Windows or command-Z on Mac immediately after this occurs will reverse the change.\nCornell's student email service, Cmail, is not affected by this issue, and it appears other versions of Outlook, including for computers, tablets, and phones, are not affected either. Messages including emoticon images sent from these applications to e-lists are being delivered successfully.



Timeline of Changes

Description Current Status Date Time
The use of emoticon images in email sent from Outlook on the web no longer interferes with the delivery of messages to the Lyris LM e-list service. The use of emoticon images in email sent from Outlook on the web no longer interferes with the delivery of messages to the Lyris LM e-list service. 2016-04-07 00:00:00
Aurea engineers report that they are continuing to work toward a fix for the issue. Aurea engineers report that they are continuing to work toward a fix for the issue. 2016-03-30 00:00:00
Aurea, the vendor for Lyris LM, is working on a fix and asked Cornell engineers for more information to guide them, which has been provided. Aurea, the vendor for Lyris LM, is working on a fix and asked Cornell engineers for more information to guide them, which has been provided. 2016-03-28 00:00:00