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Performance: Remedy network issues

Last Updated:
2016-01-25 00:00:00
Event:
2016-01-25 00:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The data center vendor for BMC (Remedy) has notified them that high traffic on networks into BMC systems may be producing periods of slow performance or unavailability for the Remedy service. The problem began around noon on Monday, 1/25/16.



Timeline of Changes

Description Current Status Date Time
The issue was resolved at 2:14pm. BMC engineers worked with their data center vendor and determined the problem occurred when another customer in their data center began consuming large amounts of network bandwidth.  This affected all customers in the data center. The data center provider has mitigated the issue and is investigating preventive measures.   The issue was resolved at 2:14pm. BMC engineers worked with their data center vendor and determined the problem occurred when another customer in their data center began consuming large amounts of network bandwidth.  This affected all customers in the data center. The data center provider has mitigated the issue and is investigating preventive measures.   2016-01-25 00:00:00