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Performance: Remedy performance due to underlying Internet peering issues

Last Updated:
2016-01-13 00:00:00
Event:
2016-01-11 00:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that some Remedy users are occasionally getting disconnected and also experiencing intermittent slowness with the service.



Timeline of Changes

Description Current Status Date Time
No slowness has been reported since yesterday afternoon (Tuesday 1/12/16) and the underlying Internet peering issue appears to have resolved. No slowness has been reported since yesterday afternoon (Tuesday 1/12/16) and the underlying Internet peering issue appears to have resolved. 2016-01-13 00:00:00
The issue with intermittent slowness with the Remedy On Demand service continues this morning. The problem is with the ISP (Internet Service Provider) for BMC. BMC is working with their ISP to get the issue resolved. The issue with intermittent slowness with the Remedy On Demand service continues this morning. The problem is with the ISP (Internet Service Provider) for BMC. BMC is working with their ISP to get the issue resolved. 2016-01-12 00:00:00
The issue affecting Remedy On Demand is part of a broader problem currently having an impact on ISP peering connections between major Internet traffic handlers. As normal Internet traffic increases with the business day, there is a good possibility that congestion will increase and performance of Remedy and other services that follow the same routes will degrade further. Engineers at affected services are continuing to work on resolving the issues. The issue affecting Remedy On Demand is part of a broader problem currently having an impact on ISP peering connections between major Internet traffic handlers. As normal Internet traffic increases with the business day, there is a good possibility that congestion will increase and performance of Remedy and other services that follow the same routes will degrade further. Engineers at affected services are continuing to work on resolving the issues. 2016-01-12 00:00:00
We are currently working with the vendor on this problem and will notify you with updates on this situation. We are currently working with the vendor on this problem and will notify you with updates on this situation. 2016-01-11 00:00:00