Skip to main content

Performance: Intermittent IMAP issues

Last Updated:
2016-01-27 00:00:00
Event:
2015-12-10 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some issues have been reported with email being accessed through IMAP connections. This includes applications like Thunderbird, and does not include ones that use Office 365’s Exchange protocols, like Outlook for Windows or Mac, or Mail for Mac. The issue can result in being prompted to sign in repeatedly, or connection interruptions as the application tries to reconnect.\nCornell engineers are working with Microsoft to diagnose any existing problems and provide guidance.



Timeline of Changes

Description Current Status Date Time
Microsoft engineers developed and rolled out a solution for this issue. The problem is no longer being observed in Cornell's Office 365 system and appears to be fixed. Microsoft engineers developed and rolled out a solution for this issue. The problem is no longer being observed in Cornell's Office 365 system and appears to be fixed. 2016-01-27 00:00:00
Microsoft has escalated this issue to their product team and is working on a timeline for resolution. Initial estimates are for information gathering, analysis, and working on the problem to take a few weeks. Microsoft has escalated this issue to their product team and is working on a timeline for resolution. Initial estimates are for information gathering, analysis, and working on the problem to take a few weeks. 2016-01-06 00:00:00
Information that Microsoft engineers have requested has been collected and sent for their review. \n\nTechnical support providers should note that an error message provided by email clients connecting through IMAP, which superficially appears unrelated to this issue, may be connected. The error message may say something about not being able to save an email that has been sent to the “Sent Items” folder. This results from the client’s inability, after an email has been sent successfully, to save a copy of the message to “Sent Items” in the user’s Office 365 account. Information that Microsoft engineers have requested has been collected and sent for their review. \n\nTechnical support providers should note that an error message provided by email clients connecting through IMAP, which superficially appears unrelated to this issue, may be connected. The error message may say something about not being able to save an email that has been sent to the “Sent Items” folder. This results from the client’s inability, after an email has been sent successfully, to save a copy of the message to “Sent Items” in the user’s Office 365 account. 2015-12-17 00:00:00