Performance: Some messages not received by e-list server
Last Updated:
2016-01-06 05:00:00
Event:
2015-11-30 05:00:00
Status:
Closed
Brief Description:
e-list
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Cornell engineers are investigating why some emails sent to e-lists did not make it to the e-list server. Testing indicates that the problem is not currently occurring, and information is being gathered to take steps to prevent it from happening again.\nSince the issue doesn't appear to be active at this time, e-list administrators and users are encouraged to use the service as they normally would. If a problem is encountered, CIT would greatly appreciate details that will aid efforts to diagnose and fix it.\nAnyone having problems sending email to an e-list should contact the administrator for that list.\nE-list administrators who see this issue should contact the IT Service Desk with the following information:\nThe address the message was sent to.\nThe address the message was sent from.\nThe time the message was sent.\nHow the message was sent--from Office 365, Cmail, or other source.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Cornell engineers are continuing to work with Microsoft on analysis of this issue. Since the problem has not resurfaced, this alert is being closed while investigation continues. | Cornell engineers are continuing to work with Microsoft on analysis of this issue. Since the problem has not resurfaced, this alert is being closed while investigation continues. | 2016-01-06 | 05:00:00 |
| Cornell engineers have identified avenues to investigate. Microsoft is currently reviewing these. | Cornell engineers have identified avenues to investigate. Microsoft is currently reviewing these. | 2015-12-15 | 05:00:00 |
| No new examples of this issue have been detected. Cornell engineers are continuing to work with Microsoft representatives to examine data from last week. | No new examples of this issue have been detected. Cornell engineers are continuing to work with Microsoft representatives to examine data from last week. | 2015-12-03 | 05:00:00 |
| System tests indicate that the problem has not occurred more recently than Sunday 11/29, so any list administrators or users who may have been waiting to send a message to an e-list should be able to do so now without incident. | System tests indicate that the problem has not occurred more recently than Sunday 11/29, so any list administrators or users who may have been waiting to send a message to an e-list should be able to do so now without incident. | 2015-12-02 | 05:00:00 |
| CIT engineers are continuing to investigate the issue and have been running tests throughout the morning. | CIT engineers are continuing to investigate the issue and have been running tests throughout the morning. | 2015-12-01 | 05:00:00 |
| Analysis of mail traffic indicates that the issue has not recurred today (12/1). Cornell engineers continue to investigate the cause of the problem and have contacted Microsoft. | Analysis of mail traffic indicates that the issue has not recurred today (12/1). Cornell engineers continue to investigate the cause of the problem and have contacted Microsoft. | 2015-12-01 | 05:00:00 |
| CIT is still working to identify the cause of the issue that is preventing some emails from making it to their e-lists. | CIT is still working to identify the cause of the issue that is preventing some emails from making it to their e-lists. | 2015-11-30 | 05:00:00 |
| Most e-list email appears to be getting through to the e-list server at this time, however it has not been possible yet to definitively determine whether the issue is resolved. CIT continues to investigate the root cause, and would appreciate any precise information available about email sent after 4:30pm 11/30/15 to an e-list that was not received by the list, per the instructions in the description of this issue. | Most e-list email appears to be getting through to the e-list server at this time, however it has not been possible yet to definitively determine whether the issue is resolved. CIT continues to investigate the root cause, and would appreciate any precise information available about email sent after 4:30pm 11/30/15 to an e-list that was not received by the list, per the instructions in the description of this issue. | 2015-11-30 | 05:00:00 |