Skip to main content

Performance: Some users unable to access PeopleSoft

Last Updated:
2015-11-20 00:00:00
Event:
2015-11-19 00:00:00
Status:
Closed
Brief Description:
PeopleSoft
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some users have reported that they cannot access PeopleSoft using a bookmarked link. This link will work: http://www.it.cornell.edu/services/peoplesoft/



Timeline of Changes

Description Current Status Date Time
IT engineers adjusted configuration files for the system and restarted the service, which resolved the issue. For anyone continuing to have issues, the recommendation is to clear cache, delete bookmarks, and rebuild them. IT engineers adjusted configuration files for the system and restarted the service, which resolved the issue. For anyone continuing to have issues, the recommendation is to clear cache, delete bookmarks, and rebuild them. 2015-11-20 00:00:00
CIT is investigating. CIT is investigating. 2015-11-19 00:00:00
Clearing the cache may resolve the issue with bookmarked links. CIT is investigating. Clearing the cache may resolve the issue with bookmarked links. CIT is investigating. 2015-11-19 00:00:00
AT&T is actively working on this issue. Clearing the browser's cache, then deleting and re-creating the bookmarks is our initial recommendation. AT&T is actively working on this issue. Clearing the browser's cache, then deleting and re-creating the bookmarks is our initial recommendation. 2015-11-19 00:00:00