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Performance: Outlook 2013 crashing for some email

Last Updated:
2015-11-13 00:00:00
Event:
2015-11-11 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Windows Outlook 2013 is crashing for some users when reading some email that is HTML-formatted. As a workaround, Outlook Web App (http://outlook.cornell.edu) can be used.



Timeline of Changes

Description Current Status Date Time
11/13/15 08:30: This security update was released on for Windows 7 and Windows Server 2008 R2 to resolve an issue where crashes occurred in all supported versions of Microsoft Outlook when users were reading certain emails. For more information on the security update: https://support.microsoft.com/en-us/kb/3097877 11/13/15 08:30: This security update was released on for Windows 7 and Windows Server 2008 R2 to resolve an issue where crashes occurred in all supported versions of Microsoft Outlook when users were reading certain emails. For more information on the security update: https://support.microsoft.com/en-us/kb/3097877 2015-11-13 00:00:00
This issue is affecting Outlook users worldwide; it is not specific to Cornell. It may be connected to the November Windows patches. CIT has escalated the issue to Microsoft. This issue is affecting Outlook users worldwide; it is not specific to Cornell. It may be connected to the November Windows patches. CIT has escalated the issue to Microsoft. 2015-11-11 00:00:00