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Performance: Video on Demand not converting WebEx files

Last Updated:
2015-11-24 00:00:00
Event:
2015-10-28 00:00:00
Status:
Closed
Brief Description:
Video on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The Video on Demand service (http://www.it.cornell.edu/services/vod/) is currently failing to convert WebEx recordings in the ARF format. A workaround for Windows users is available (see Read more).



Timeline of Changes

Description Current Status Date Time
Kaltura is continuing to investigate and work on this issue.\n Kaltura is continuing to investigate and work on this issue.\n 2015-11-24 00:00:00
Testing has established that most attempts to import a WebEx ARF recording into Video On Demand are successful. For the times import is not successful, the vendors for WebEx and Video On Demand, Cisco and Kaltura, have not yet been able to establish a cause and path to resolution for the issue. \n\nWhile the issue continues to be investigated, it is being treated as a known issue, and information has been added to the Web Conferencing and Video On Demand service sites to inform people whose upload does not work that they can convert the file to WMV using the WebEx Network-Based Recording Tool on a Windows computer. \nhttp://www.it.cornell.edu/services/webconferencing/howto/webex/convert-recordings.cfm Testing has established that most attempts to import a WebEx ARF recording into Video On Demand are successful. For the times import is not successful, the vendors for WebEx and Video On Demand, Cisco and Kaltura, have not yet been able to establish a cause and path to resolution for the issue. \n\nWhile the issue continues to be investigated, it is being treated as a known issue, and information has been added to the Web Conferencing and Video On Demand service sites to inform people whose upload does not work that they can convert the file to WMV using the WebEx Network-Based Recording Tool on a Windows computer. \nhttp://www.it.cornell.edu/services/webconferencing/howto/webex/convert-recordings.cfm 2015-11-24 00:00:00
Kaltura is continuing to investigate and work on this issue. Kaltura is continuing to investigate and work on this issue. 2015-11-20 00:00:00
CIT is continuing to work with the Kaltura engineers to resolve this issue. CIT is continuing to work with the Kaltura engineers to resolve this issue. 2015-11-09 00:00:00
Kaltura is continuing to investigate this issue. Kaltura is continuing to investigate this issue. 2015-11-03 00:00:00
The Video on Demand vendor (Kaltura) is continuing to work on this issue.\n\nThe workaround for Windows users is to use the WebEx Network Recording Player to convert the WebEx recording to another format, which can then be uploaded to Video on Demand. See http://www.it.cornell.edu/services/webconferencing/howto/webex/convert-recordings.cfm\n\nThere is no workaround currently available for Mac users. The Video on Demand vendor (Kaltura) is continuing to work on this issue.\n\nThe workaround for Windows users is to use the WebEx Network Recording Player to convert the WebEx recording to another format, which can then be uploaded to Video on Demand. See http://www.it.cornell.edu/services/webconferencing/howto/webex/convert-recordings.cfm\n\nThere is no workaround currently available for Mac users. 2015-10-29 00:00:00
The workaround for Windows users is to use the WebEx Network Recording Player to convert the WebEx recording to another format, which can then be uploaded to Video on Demand. See http://www.it.cornell.edu/services/webconferencing/howto/webex/convert-recordings.cfm\n\nThe issue is that when a WebEx recording is uploaded to Video on Demand in the native WebEx format (ARF), a conversion error is returned and the file is not transcoded. An incorrect time duration for the recording may also be shown (too short). Only the ARF format appears to be affected.\n\nThe Video on Demand vendor (Kaltura) is investigating the issue. The workaround for Windows users is to use the WebEx Network Recording Player to convert the WebEx recording to another format, which can then be uploaded to Video on Demand. See http://www.it.cornell.edu/services/webconferencing/howto/webex/convert-recordings.cfm\n\nThe issue is that when a WebEx recording is uploaded to Video on Demand in the native WebEx format (ARF), a conversion error is returned and the file is not transcoded. An incorrect time duration for the recording may also be shown (too short). Only the ARF format appears to be affected.\n\nThe Video on Demand vendor (Kaltura) is investigating the issue. 2015-10-28 00:00:00