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Unplanned Outage: Wifi Visitor Network

Last Updated:
2015-10-28 00:00:00
Event:
2015-10-28 00:00:00
Status:
Closed
Brief Description:
Wifi Visitor Network
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are not able to connect to Wifi Visitor Network. This is affecting Cornell University and NYC Tech Campus.



Timeline of Changes

Description Current Status Date Time
CIT Network Engineers are currently working with the vendor to resolve this issue. CIT Network Engineers are currently working with the vendor to resolve this issue. 2015-10-28 00:00:00
The Cornell-Visitor WiFi portal is down, we are on a conference call with the vendor working to fix it.\n \nThe Cornell-Visitor SSID is broadcasting but users are not able to authenticate.\n \nNo estimated time to resolution yet. The Cornell-Visitor WiFi portal is down, we are on a conference call with the vendor working to fix it.\n \nThe Cornell-Visitor SSID is broadcasting but users are not able to authenticate.\n \nNo estimated time to resolution yet. 2015-10-28 00:00:00
Vendor is still working on the problem. Vendor is still working on the problem. 2015-10-28 00:00:00
We are rebooting one Wifi auth server at 12:30pm. We are rebooting one Wifi auth server at 12:30pm. 2015-10-28 00:00:00
We are making a change to the Cornell-Visitor SSID to allow access. We are rebooting one of three auth servers at 1:40pm. We are making a change to the Cornell-Visitor SSID to allow access. We are rebooting one of three auth servers at 1:40pm. 2015-10-28 00:00:00
This issue has been resolved. Users should now be able to access the Visitor Wifi Network. This issue has been resolved. Users should now be able to access the Visitor Wifi Network. 2015-10-28 00:00:00