Unplanned Outage: Wifi Visitor Network
Last Updated:
2015-10-28 00:00:00
Event:
2015-10-28 00:00:00
Status:
Closed
Brief Description:
Wifi Visitor Network
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are not able to connect to Wifi Visitor Network. This is affecting Cornell University and NYC Tech Campus.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| CIT Network Engineers are currently working with the vendor to resolve this issue. | CIT Network Engineers are currently working with the vendor to resolve this issue. | 2015-10-28 | 00:00:00 |
| The Cornell-Visitor WiFi portal is down, we are on a conference call with the vendor working to fix it.\n \nThe Cornell-Visitor SSID is broadcasting but users are not able to authenticate.\n \nNo estimated time to resolution yet. | The Cornell-Visitor WiFi portal is down, we are on a conference call with the vendor working to fix it.\n \nThe Cornell-Visitor SSID is broadcasting but users are not able to authenticate.\n \nNo estimated time to resolution yet. | 2015-10-28 | 00:00:00 |
| Vendor is still working on the problem. | Vendor is still working on the problem. | 2015-10-28 | 00:00:00 |
| We are rebooting one Wifi auth server at 12:30pm. | We are rebooting one Wifi auth server at 12:30pm. | 2015-10-28 | 00:00:00 |
| We are making a change to the Cornell-Visitor SSID to allow access. We are rebooting one of three auth servers at 1:40pm. | We are making a change to the Cornell-Visitor SSID to allow access. We are rebooting one of three auth servers at 1:40pm. | 2015-10-28 | 00:00:00 |
| This issue has been resolved. Users should now be able to access the Visitor Wifi Network. | This issue has been resolved. Users should now be able to access the Visitor Wifi Network. | 2015-10-28 | 00:00:00 |