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Unplanned Outage: Problem logging into Remedy on Demand

Last Updated:
2015-10-16 00:00:00
Event:
2015-10-16 00:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Users are seeing Authentication failed error ARERR [623] when trying to login to Remedy on Demand.



Timeline of Changes

Description Current Status Date Time
CIT Technical staff have been notified and are investigating the issue.\n0635- A ticket has been submitting with BMC (the vendor). CIT Technical staff have been notified and are investigating the issue.\n0635- A ticket has been submitting with BMC (the vendor). 2015-10-16 00:00:00
The authentication issue with Remedy has been resolved.\n\nWe will be working with the vendor to determine root cause \n\nIf you experience any issues please contact support at remedy-admin@cornell.edu\n The authentication issue with Remedy has been resolved.\n\nWe will be working with the vendor to determine root cause \n\nIf you experience any issues please contact support at remedy-admin@cornell.edu\n 2015-10-16 00:00:00