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Performance: Remedy Issues

Last Updated:
2015-10-14 00:00:00
Event:
2015-10-14 00:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that some users are unable to access Remedy at this time.



Timeline of Changes

Description Current Status Date Time
We are currently investigating this problem and will notify you with updates on this situation. We are currently investigating this problem and will notify you with updates on this situation. 2015-10-14 00:00:00
If you are having problems accessing Remedy, please try clearing the cache in your browser and try again. This is working in some cases. If you are having problems accessing Remedy, please try clearing the cache in your browser and try again. This is working in some cases. 2015-10-14 00:00:00
The log-in issue that has been reported is now resolved.\n\nUsers who were having problems accessing the application can now log-in and no new users have reported problems.\n\nWe are working with the vendor to determine the root cause of this issue.\n\nIf you have questions please email remedy-admin@cornell.edu. The log-in issue that has been reported is now resolved.\n\nUsers who were having problems accessing the application can now log-in and no new users have reported problems.\n\nWe are working with the vendor to determine the root cause of this issue.\n\nIf you have questions please email remedy-admin@cornell.edu. 2015-10-14 00:00:00