Performance: Some Remedy On Demand users reporting "Write License Error"
Last Updated:
2015-10-06 00:00:00
Event:
2015-10-06 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some users are reporting a Write License Error or Write Access error when trying to save incidents in Remedy. \nIf you experience this error message please contact the Remedy support team at remedy-admin@cornell.edu
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Remedy Support team is aware of this issue and is working with the vendor to resolve this issue. | The Remedy Support team is aware of this issue and is working with the vendor to resolve this issue. | 2015-10-06 | 00:00:00 |
| The vendor (BMC) has implemented a work around that we believe has fixed this issue. \n\nIf you are still experiencing an error message when trying to save a ticket, please send an email to remedy-admin@cornell.edu\n\nThank you \n\nThe Remedy Service Management Team\n | The vendor (BMC) has implemented a work around that we believe has fixed this issue. \n\nIf you are still experiencing an error message when trying to save a ticket, please send an email to remedy-admin@cornell.edu\n\nThank you \n\nThe Remedy Service Management Team\n | 2015-10-06 | 00:00:00 |