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Performance: Some Remedy On Demand users reporting "Write License Error"

Last Updated:
2015-10-06 00:00:00
Event:
2015-10-06 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some users are reporting a Write License Error or Write Access error when trying to save incidents in Remedy. \nIf you experience this error message please contact the Remedy support team at remedy-admin@cornell.edu



Timeline of Changes

Description Current Status Date Time
The Remedy Support team is aware of this issue and is working with the vendor to resolve this issue. The Remedy Support team is aware of this issue and is working with the vendor to resolve this issue. 2015-10-06 00:00:00
The vendor (BMC) has implemented a work around that we believe has fixed this issue. \n\nIf you are still experiencing an error message when trying to save a ticket, please send an email to remedy-admin@cornell.edu\n\nThank you \n\nThe Remedy Service Management Team\n The vendor (BMC) has implemented a work around that we believe has fixed this issue. \n\nIf you are still experiencing an error message when trying to save a ticket, please send an email to remedy-admin@cornell.edu\n\nThank you \n\nThe Remedy Service Management Team\n 2015-10-06 00:00:00