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Performance: Problem logging into Remedy on Demand

Last Updated:
2015-07-23 00:00:00
Event:
2015-07-20 00:00:00
Status:
Closed
Brief Description:
IT Service Management Suite
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
When logging in to Remedy on Demand, some users are seeing “HTTP Status 500 - String is longer than the maximum allowed length, which is 255 bytes.” Closing your browser and logging in again may work.



Timeline of Changes

Description Current Status Date Time
The Vendor has resolved the issue. The Vendor has resolved the issue. 2015-07-23 00:00:00
The vendor is still investigating this issue. Please continue to report any occurrence by emailing remedy-admin@cornell.edu\n The vendor is still investigating this issue. Please continue to report any occurrence by emailing remedy-admin@cornell.edu\n 2015-07-21 00:00:00
CIT Technical staff are investigating the issue. CIT Technical staff are investigating the issue. 2015-07-20 00:00:00
The vendor has applied a hotfix. It has not completely solved the problem but has reduced the occurrence. At this point, please report every occurrence by emailing remedy-admin@cornell.edu\n\nSome users have been successful by closing their browser and logging in again. The vendor has applied a hotfix. It has not completely solved the problem but has reduced the occurrence. At this point, please report every occurrence by emailing remedy-admin@cornell.edu\n\nSome users have been successful by closing their browser and logging in again. 2015-07-20 00:00:00