Performance: Problem logging into Remedy on Demand
Last Updated:
2015-07-23 04:00:00
Event:
2015-07-20 04:00:00
Status:
Closed
Brief Description:
IT Service Management Suite
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
When logging in to Remedy on Demand, some users are seeing “HTTP Status 500 - String is longer than the maximum allowed length, which is 255 bytes.” Closing your browser and logging in again may work.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Vendor has resolved the issue. | The Vendor has resolved the issue. | 2015-07-23 | 04:00:00 |
| The vendor is still investigating this issue. Please continue to report any occurrence by emailing remedy-admin@cornell.edu\n | The vendor is still investigating this issue. Please continue to report any occurrence by emailing remedy-admin@cornell.edu\n | 2015-07-21 | 04:00:00 |
| CIT Technical staff are investigating the issue. | CIT Technical staff are investigating the issue. | 2015-07-20 | 04:00:00 |
| The vendor has applied a hotfix. It has not completely solved the problem but has reduced the occurrence. At this point, please report every occurrence by emailing remedy-admin@cornell.edu\n\nSome users have been successful by closing their browser and logging in again. | The vendor has applied a hotfix. It has not completely solved the problem but has reduced the occurrence. At this point, please report every occurrence by emailing remedy-admin@cornell.edu\n\nSome users have been successful by closing their browser and logging in again. | 2015-07-20 | 04:00:00 |