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Performance: Block on some email to Web.com-hosted domains

Last Updated:
2015-07-17 00:00:00
Event:
2015-07-14 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Web.com has placed a block on some email from Cornell accounts. At this time, not all email to Web.com domains is affected, so re-sending a refused message may work.\n\nAmong the Web.com domains likely to be emailed from someone at Cornell are:\nbytheway.com \nfoodlinkny.org\nglycobia.com\ngrantsontarget.com\nnutritionalwellnesscenter.com\nnuvant.com\nrsbassoc.com\nsustainablefoodsystems.com\n\nA larger (though not all-encompassing) list may be found at:\nhttp://it.cornell.edu/services/guides/facstaff_email/web-com-domains.cfm\n\nIndividuals affected by this block will see "http://emailadmin.registeredsite.com" in the delivery refusal message they receive.\n\nCornell engineers have contacted Web.com to get the block removed and have requested information about the source of the issue to reduce the likelihood of similar problems in the future. Previous attempts to get this information have not been responded to.\n\nMembers of the Cornell community with priority communications, who are unable to email someone with an account at a Web.com-hosted domain, are advised to contact that person through some other means and ask that they or their website administrator contact Web.com and ask from their end that blocks on Cornell email be lifted. Cornell engineers will continue to work on having blocks removed.



Timeline of Changes

Description Current Status Date Time
The blocks on some Cornell email to Web.com-hosted domains have been removed. The blocks on some Cornell email to Web.com-hosted domains have been removed. 2015-07-17 00:00:00
Web.com has reinstated blocks on some Cornell email. Cornell engineers are investigating and working on having the blocks removed. Web.com has reinstated blocks on some Cornell email. Cornell engineers are investigating and working on having the blocks removed. 2015-07-16 00:00:00
The blocks that Web.com had placed have been removed. Cornell engineers are continuing to monitor email traffic. The blocks that Web.com had placed have been removed. Cornell engineers are continuing to monitor email traffic. 2015-07-14 00:00:00